Express Scripts 2009 Annual Report Download - page 16

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Express Scripts 2009 Annual Report 14
We Understand the Landscape
Signifi cant waste exists in the healthcare system.
Industrywide, people are beginning to understand that
traditional pharmacy benefi t management methods of
fi nancial incentives and member education are no
longer enough to drive member behavior change. A new
industry paradigm is required. The unique and proven
Express Scripts value proposition rises to the challenge
by enabling better health and value through
Consumerology®, the advanced application of the
behavioral sciences to healthcare.
Research shows that 40% of
health outcomes are determined
by patient behavior.
Our introduction of Consumerology could not have
been more timely or relevant. In 2009, we launched
ignite09, the fi rst conference series of its kind exploring
the convergence of behavioral sciences and healthcare.
Interest in this area is growing tremendously across the
country, intersecting with the critical national focus on
the healthcare system.
Key decision makers and innovators in healthcare
from Fortune 100 companies assembled in Washington,
D.C., San Francisco and Chicago to draw on the
insights of behavioral science experts and focus on
providing attendees with the knowledge and tools
needed to reach plan goals while maintaining
member satisfaction.
We Understand the Need
As we navigate an uncertain economic environment,
including changes in the broader healthcare landscape,
we rely on our clinical expertise, the insights gained
from our investments in behavioral science and proven
marketing theories to produce positive solutions that
drive out wasteful spending from the healthcare system.
Because we are fully aligned with our clients, we spend
each day tackling those issues most important to them.
To Our Stockholders
For more than 20 years, our ongoing mission
has remained steadfast: We make the use of
prescription drugs safer and more affordable.
Since 1986, we have approached our business
with a single focus: alignment of our goals with
those of our clients and their members. This
means as we save money for clients and patients
— through the utilization of generic medications,
lower-cost brand drugs and cost-effective delivery
channels — our earnings improve.
Through the years, this unique foundation of alignment
has enabled us to grow both organically and by
acquisitions. We’ve become a stronger, more dynamic
provider of services while driving out waste and
improving patient health outcomes.
Carrying our strong track record forward in 2009, we
implemented a new contract with the U.S. Department
of Defense (DoD) to provide integrated retail, Home
Delivery and specialty pharmacy services for the DoD’s
TRICARE Pharmacy Program, serving over 9 million
DoD benefi ciaries. Express Scripts is proud to serve the
pharmacy needs of our nation’s armed forces, and we
look forward to continuing to meet benefi ciaries’ needs
with outstanding service.
In December 2009, we completed the acquisition
of WellPoint’s NextRx subsidiaries and commenced
a long-term strategic relationship with WellPoint, one
of the nation’s largest health plans. Through our unique
alliance, we will create innovative programs that will
drive improved health outcomes and reduce costs.
Our strong fi nancial performance can be attributed
to the consistent execution of our value proposition,
reliably meeting the needs and exceeding the
expectations of our clients and their members. We
reported record adjusted earnings per share and cash
fl ow from continuing operations.