Delta Airlines 2013 Annual Report Download - page 118
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Please find page 118 of the 2013 Delta Airlines annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.business day following the date on which the Company publicly announces its annual financial
results if this date is scheduled in the same month that the Committee approves such payouts, if
any.
(B) Average Annual Operating Income Margin .
A = Operating Income for 2014, 2015, and 2016; and
B = Total Operating Revenue for 2014, 2015, and 2016.
(C) Customer Service Performance .
5
(3) “ GAAP ”
means accounting principles generally accepted in the United States of America.
(4) “ Industry Composite Group ”
means Alaska Air Group, Inc., AMR Corporation, JetBlue
Airways Corporation, Southwest Airlines Co., United Continental Holdings, Inc., and US Airways
Group, Inc.
(5) “ Performance Period ”
means the period beginning on January 1, 2014 and ending on and
including December 31, 2016.
(1) The “ Average Annual Operating Income Margin ”
for Delta and each member of the Industry
Composite Group shall be calculated by using the subject company’
s Operating Income and Total
Operating Revenue for the applicable periods and the following formula: (A ÷ B ), where:
(2) “ Operating Income ” means, subject to Section 4(b)(v)(B) below, the subject company’
s
consolidated operating income for the applicable periods based on its statements of operations
contained in reports on Forms 10-Q and 10-
K filed with the Securities and Exchange Commission
(“ SEC ”)
prepared in accordance with GAAP, but excluding: (i) items presented in the line item
“restructuring and other items” or such similar line item; (ii) mark-to-
market adjustments for fuel
hedges recorded in periods other than the settlement period; (iii) other special, unusual, or
nonrecurring items which are disclosed in publicly available filings with the SEC; and (iv)
expenses with respect to any annual broad-
based employee profit sharing plan, program or similar
arrangement.
(3) “ Total Operating Revenue ” means, subject to Section 4(b)(v)(B) below, the subject company’
s
total operating revenue for the applicable periods based on its regularly prepared and publicly
available statements of operations prepared in accordance with GAAP.
(1) The “ Customer Service Performance ”
for Delta shall be measured based on the percentage
point improvement in Delta’s average monthly Net Promoter Score (“ NPS ”)
from the 2013
calendar year to the average monthly NPS over the Performance Period, with (A) Delta’
s NPS
performance attributable to domestic travel accounting for 60% of the