Clearwire 2008 Annual Report Download - page 25

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We
b
e
li
eve re
li
a
bl
e customer serv
i
ce an
d
tec
h
n
i
ca
l
support are cr
i
t
i
ca
l
to attract
i
ng an
d
reta
i
n
i
ng su
b
scr
ib
ers,
and we currentl
y
provide the followin
g
support for all subscribers:
•to
ll
-
f
ree,
li
ve te
l
ep
h
one an
d
ema
il
-
b
ase
d
ass
i
stance ava
il
a
bl
eseven
d
a
y
s a wee
k
;
• resources on our we
b
s
i
te t
h
at cover
f
requent
l
yas
k
e
d
quest
i
ons an
d
prov
id
es
i
gna
l
an
d
networ
ki
ng t
i
ps;
• online account access and, for VoIP telephony subscribers, web-based resources that allow them to control
t
h
e
i
rte
l
ep
h
on
yf
eatures an
d
sett
i
n
g
s; an
d
• a networ
k
o
f
serv
i
ce tec
h
n
i
c
i
ans ava
il
a
bl
e to prov
id
e on-s
i
te customer ass
i
stance an
d
tec
h
n
i
ca
l
support.
We operate two call centers. As of December 31, 2008 our Las Vegas, Nevada call center was staffed with
approximatel
y
185 customer service and technical support personnel, and our Milton, Florida call center was
staffed with approximatel
y
2
6
0 customer service representatives.
O
ur Network
s
O
vervie
w
O
ur w
i
re
l
ess
b
roa
db
an
d
networ
k
s are te
l
ecommun
i
cat
i
ons s
y
stems
d
es
ig
ne
d
to support
fi
xe
d
, porta
bl
ean
d
m
obile service offerings over a single network architecture. These telecommunications systems consist of thre
e
p
rimary elements, including the radio access network, the network core and the backhaul network.
We currentl
y
operate networks based on pre-WiMAX radio access technolo
gy
in 46 of our markets in th
e
U
n
i
te
d
States an
d
a
ll
o
f
our
i
nternat
i
ona
l
mar
k
ets. We recent
l
y
i
ntro
d
uce
d
our
fi
rst two mar
k
ets
i
nw
hi
c
h
we
h
ave
deplo
y
ed networks based on mobile WiMAX technolo
gy
, Portland, Ore
g
on and Baltimore, Mar
y
land. We intend to
deplo
y
mobile WiMAX technolo
gy
in all of the networks we currentl
y
have under development and to up
g
rade most
o
f
our ex
i
st
i
ng pre-W
i
MAX mar
k
ets to mo
bil
eW
i
MAX over t
h
e next two years. We
b
e
li
eve t
h
at
b
ot
h
our pre-
Wi
MAX networ
k
san
d
our mo
bil
eW
i
MAX networ
k
s
h
ave certa
i
n
k
e
y
a
d
vanta
g
es over compet
i
n
g
tec
h
no
l
o
gi
es t
h
at
are currentl
y
available, such as
:
•s
i
mp
l
ese
lf
-
i
nsta
ll
at
i
on
by
su
b
scr
ib
ers an
d
prov
i
s
i
on
i
n
g
o
f
mo
d
ems;
• supports
fi
xe
d
, porta
bl
ean
d
mo
bil
e serv
i
ce o
ff
er
i
ngs us
i
ng a s
i
ng
l
e networ
k
arc
hi
tecture;
• eas
y
networ
k
an
d
tower
i
nsta
ll
at
i
on an
dd
ep
l
o
y
ment requ
i
rements;
•
fl
ex
ibl
ean
d
sca
l
a
bl
eIP
b
ase
d
arc
hi
tecture capa
bl
eo
f
very
hi
g
h
capac
i
ty an
d
e
ffi
c
i
ent Qua
li
ty o
f
Serv
i
ce
;
• a radio access technology that can service large metropolitan or small rural areas;
• abilit
y
to provide overlappin
g
covera
g
e from multiple sites for reliable and robust connectivit
y
;an
d
•en
h
ance
d
re
li
a
bili
t
y
an
d
re
d
uce
dl
atenc
y
prov
id
e
dbyli
n
ki
n
g
our towers v
i
aam
i
crowave r
i
n
g
topo
l
o
gy
t
h
a
t
c
arries the ma
j
orit
y
of our backhaul traffic over licensed and unlicensed frequencies
.
A
ddi
t
i
ona
lly
,wew
ill
eva
l
uate t
h
e opt
i
on to
d
ep
l
o
y
ot
h
er tec
h
no
l
o
gi
es on our networ
k
t
h
at are comp
l
ementar
y
or, in certain cases, alternatives to mobile WiMAX. Technolo
g
ies, such as Wi-Fi, ma
y
complement our mobile
Wi
MAX networ
kb
ya
ll
ow
i
ng us to o
ff
er a
ddi
t
i
ona
l
serv
i
ces to consumers. A
ddi
t
i
ona
ll
y, once our comm
i
tment to
deplo
y
mobile WiMAX under the Intel Market Development A
g
reement lapses, we ma
y
elect to deplo
y
alternative
t
echnolo
g
ies to mobile WiMAX, if and when the
y
become available, on our network either in place of, or to
g
ethe
r
wi
t
h
,mo
bil
eW
i
MAX. We
b
e
li
eve t
h
at
d
ue to our spectrum
d
ept
h
, common networ
k
core an
di
n
h
erent
fl
ex
ibili
ty
in
th
era
di
o access arc
hi
tecture,
d
ep
l
o
yi
n
g
ot
h
er tec
h
no
l
o
gi
es on our networ
k
wou
ld b
e eas
i
er an
d
at a
l
ower cost t
h
an
b
uildin
g
a new network.
T
ec
h
no
l
og
y
O
ur pre-WiMAX networks, in both our domestic and international markets, rely on Expedience technolog
y
t
hat supports delivery of any IP-compatible broadband applications, including high-speed Internet access and fixed
V
oIP te
l
ep
h
on
y
serv
i
ces. T
h
e Expe
di
ence s
y
stem
i
saw
i
re
l
ess IP-
b
ase
d
,Et
h
ernet p
l
at
f
orm t
h
at
i
sa
l
so
b
u
il
t aroun
d
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