CVS 2015 Annual Report Download - page 14

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when you start with heart,
a conversation
goes a long way
CVS Pharmacy fills more than one in every five prescriptions in the
United States, and this leadership role positions us to drive improvements
in medication adherence.
It’s no secret that proper use of prescription drugs is the most cost-effective way of treating illness. Yet
getting patients on the right regimens and keeping them adherent is a challenge that results in $300 billion
in avoidable costs annually. With approximately 9,600 retail pharmacies across the country, CVS Pharmacy
leverages the power of the face-to-face interactions that take place daily between our 30,000 pharmacists
and our customers. They have helped us achieve the best adherence numbers in the industry. Moreover,
we use advanced analytics to tailor interventions based on customer preferences and demographics. For
example, a patient who has been on a medication for many years requires different services than one who is
picking up a prescription for the very first time. Among our newest solutions, ScriptSyncTM enables patients
with multiple medications to consolidate eligible maintenance prescriptions to one monthly pickup date. By
reducing the number of trips a customer has to make, we’re removing yet another barrier to good health.
ScriptSync enrolled
600,000
patients in 2015
Lack of adherence costs
the U.S. health care system
an estimated
$300 billion
annually
12 CVS Health
CVS Pharmacy adherence
rates are, on average,
6 percentage points
better than for our peers
for diabetes, cholesterol, and
hypertension therapies