CVS 2015 Annual Report Download - page 12

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when you start with heart,
you do things
differently
CVS Caremark provides clinical solutions that no other pharmacy benefits
manager (PBM) can match currently.
Our clients and plan members enjoy all the services of a best-in-class PBM. And with easy access to
CVS Pharmacy locations from coast to coast, members benefit from our unique, integrated solutions. Take
Maintenance Choice, which gives plan members the option of receiving their maintenance medications
by mail or picking them up at one of our retail stores. Helping customers get their prescriptions in the way
that works best for them is one of the keys to driving better outcomes. Our Pharmacy Advisor program
for patients with chronic conditions engages plan members face-to-face when they fill prescriptions in our
stores as well as by mail and through our call centers. It has delivered 15.6 million interventions to date,
increasing adherence by 4 percent and reducing gaps in care by 7.5 percent. For our clients, every member
who achieves optimal adherence reduces their overall costs. No wonder our PBM satisfaction rate exceeds
95 percent among clients and members alike.
Clients have made Maintenance
Choice available to
23 million
members to date, and adoption
continues to grow
9,600
CVS Pharmacy stores
offer Maintenance
Choice
15.6 million
interventions delivered
through Pharmacy Advisor,
driving 4% improvement
in adherence
10 CVS Health