Cigna 2011 Annual Report Download - page 6

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TO OUR
SHAREHOLDERS
* Adjusted income (loss) from operations is a non-GAAP measure used to describe the Company’s financial results. A definition of adjusted income from
operations along with a reconciliation to the most directly comparable GAAP measure is contained in Management’s Discussion and Analysis of Financial
Condition and Results of Operations on page 38 of the Form 10-K included in this annual report.
David M. Cordani
President and Chief Executive Ocer
SERVING OUR COMMUNITIES
In 2011, Cigna employees volunteered 27,063 hours
in their communities, a 17 percent increase in Cigna
volunteerism over 2010. I personally became a charter
member of ChildObesity180, an initiative supported by
the Robert Wood Johnson Foundation, to help reverse
the trend of child obesity. Cigna rallied 12 other health
care companies to support this program and together,
we are funding a nationwide school competition to
identify the best exercise and fitness programs and how
to replicate them in schools everywhere.
The Cigna Foundation actively supported Achilles
International, a non-profit organization that helps
veterans and others with disabilities participate in
mainstream athletics. The Cigna Foundation also
supported a team of runners from Achilles at the
Walt Disney World® Marathon. Our support of Achilles
International is one of the many ways our team is
supporting wounded warriors.
Our community service is reaching communities around
the globe where we focus on the basic essentials that
people need to improve their health and well-being, from
safe shelter to clean water. I am proud that in China, we
built a second new school through our partnership with
Project Hope, an initiative that provides education to
poor regions of the country, and we are renovating senior
citizen homes in Shanghai. In South Korea, we have an
elderly care program, and we have served 2,000 people
through our dental bus that reaches many people who
have never been to a dentist. In India and Belgium, we
support clean water projects. And in Spain, more than
30 members of our team traveled from eight countries to
the town of Valdemorillo to help renovate a home with
ASION, an organization that provides temporary summer
dwellings for families of children who have cancer.
A LOOK AHEAD
We see an exciting future before us. We continue to
lean forward, listening closely to clients and customers
to find new and eective ways to promote wellness and
prevention. We are champions of the lifestyle changes
that we know dramatically alter the trajectory of health
– 75 percent of chronic diseases can be prevented with
better diet, exercise and other behavior changes,
and Cigna will continue to work tirelessly to encourage
healthy behaviors.
We know that in the future, consumers will assume
increasing responsibility for their own health care.
This can happen successfully when individuals have the
information and assistance to make decisions that meet
their personal needs, which vary across their stages of
life. We have created easy-to-use tools that identify the
highest quality care at the lowest cost.
Our relationships with a global network of health care
professionals – now one million strong – make us ideally
suited to act as a catalyst and convene all stakeholders in
the health care system to work together to create better
value for every dollar. Last year, we brought together an
unprecedented gathering of top clients and physicians to
discuss ways to work together to improve health quality
and lower costs. In addition, we participated in the World
Economic Forum in Davos, Switzerland, as part of a
diverse panel of thought leaders who are exploring the
global impact of aging along with the responsibility and
opportunity to improve health and economic benefit for
societies around the world.
Uncertainty and change have become the new norm.
Yet, we expect to continue harnessing the power of our
ongoing innovation to bring value to our customers,
clients, physician partners and shareholders. We are
committed to achieving outstanding client and customer
retention, attractive revenue growth and strong net
income growth, to position Cigna for sustained and
dierentiated growth through 2012 and beyond.