TCF Bank 2005 Annual Report Download - page 11

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92005 Annual Report
For customers who prefer the convenience
of electronic banking, TCF provides a host
of products and services. These include
an automated phone system, an exten-
sive network of TCF EXPRESS TELLER®ATMs
and online banking products such as TCF
Totally Free OnlineSM and TCF Online Bill
PaySM
. During 2005, TCF’s call center opera-
tions completed an initiative to centralize
retail call centers and implement a new
state-of-the-art phone system simplify-
ing phone menu options and incorporating
skill-based routing functionality for
improved customer service. Also in 2005,
TCF installed “Express Service”, a user-
friendly teller platform system designed
to improve work production efficiencies
and enhance the customer experience.
Small business customers may also take
advantage of TCF’s Internet banking
services. TCF Totally Free Online Banking
for BusinessSM provides basic Internet
banking services with no access fee.
TCF Preferred Online Business BankingSM
provides expanded account history and
the ability to download transaction detail
into financial software applications, help-
ing small business owners manage their
businesses. In 2005, TCF introduced TCF
Miles Plus Business Check CardSM
, a loyalty
program for our small business customers.
TCF continues to expand its customer
base by offering services like TCF Check
CashingSM
, free on-site coin counting
through TCF Express Coin ServiceSM
, free
Visa®gift cards, and pre-paid American
Express®travel cards. New products
attract new customers to TCF, such as the
successful Premier checking and Premier
savings products, and TCF PLUS e CheckingSM
.
TCF’s strategy of new branch expansion
and product line improvements continue
to complement each other. New products
and services with convenient locations
attract new customers to our branch net-
work, which supports and grows customer
relationships by providing the most con-
venient banking services in our markets.
Our customers’ lives and business needs
are evolving and we will continue to
develop and enhance products and
services to meet their needs. At TCF, we
remain committed to being “The Leader
in Convenience Banking.”
“Our customers’ lives and business needs are evolving and we
will continue to develop and enhance products and services
to meet their needs.”