Boeing 2006 Annual Report Download - page 16

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14
When we listen to and satisfy
our customers, market success
follows.
We won substantial new business this
year by listening carefully to our cus-
tomers and designing solutions to meet
their needs. Building on that momentum,
we are focusing even more intensely on
our customers to deliver products and
services that will make their businesses
more efficient and profitable.
We continue to enhance responsiveness
to customers’ technical issues through
disciplined productivity improvements.
Since the Boeing Commercial Airplanes
Operations Center opened in December
2005, on-time response to urgent in-
service requests have improved from 73
to 94 percent. Our Apache rotor-blade
team increased spare-parts production
by approximately 70 percent, removing
these parts from the U.S. government’s
critical spare requirements list. We
applied Lean initiatives to our KC-10
thrust reverser modification production
rate to reduce lost flight-hours and save
the customer millions of dollars.
Boeing Capital Corporation supported
the majority of Boeing commercial air-
plane sales campaigns and deliveries,
with more than $10 billion in financing
commitments. At the request of several
airline customers, we arranged financier
round tables that provided detailed
background on the airplane models
customers selected; as a result, those
customers obtained needed financing
for these purchases.
The global services market holds
strong promise for growth.
We offer airlines, governments, and
maintenance, repair and overhaul opera-
tors innovative tools and services that
help them minimize risk, reduce costs
and operate reliably. We signed 36
commercial customers to our Airplane
Health Management, Maintenance
Performance Toolbox and Electronic
Flight Bag programs this year. Several
new partners joined the global service
team for GoldCare, our comprehensive
life cycle management service developed
for the 787 Dreamliner.
Key acquisitions will broaden our scope
and enable us to offer new services and
win new customers. These include Aviall,
Inc., one of the world’s largest providers
of new aviation parts and services in the
aerospace industry; Carmen Systems,
a leading provider of crew-scheduling
and disruption-management software
for the world’s airlines and railroads; and
C-Map, a top provider of digital maritime
cartography, data services and other
navigational information.
We continue to move beyond merely
supplying spares and repairs to providing
readiness to the warfighter through
integrated, network-centric performance-
based logistics in such programs as
C-17 Globemaster III Sustainment
Partnership, F/A-18 Integrated
Readiness Support and U.K. Chinook
Through-Life Customer Support.
The $25 billion aviation services market offers tremendous growth opportunities for
Boeing. Acquisitions such as Aviall Inc., one of the world’s largest providers of new
aviation parts and related aftermarket services, leverage the strong and growing
services units of both Boeing’s commercial and military businesses.