Experian 2009 Annual Report Download - page 9

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7Experian Annual Report 2009
Introduction
Business and market overview
Governance
44 – 72
Financial statements
73 – 148
Business review
8 – 43
Key resources
People, data and technology are the
resources that Experian considers to
be fundamental to its business.
People
The management of talent is
particularly critical to Experian’s
success and the Group invests
over 40% of revenues in attracting,
developing and retaining people.
Employees are drawn from as diverse
a pool as possible and the ethnic
prole broadly reects that of the
populations in which Experian
operates (more detail can be found at
www.experiancrreport.com).
Succession planning ensures that
appropriate leadership resources
are in place to achieve Experian’s
strategic objectives, with plans
regularly reviewed by the nomination
committee. About two thirds of
senior leadership appointments are
the result of internal promotions.
The Group assesses and rewards
employees according to their
contribution to the growth of the
business. Success at Experian is also
about personal t with the culture
and with the behaviours that are
valued by the organisation. These
behaviours are tracked and measured
as part of a globally consistent
performance appraisal system.
In return, Experian invests heavily in
ensuring employees have the right
environment and skills to perform to
the best of their ability. Employees
are also actively involved in the
planning and direction of their work,
at all levels in the organisation.
Employee surveys and forums
provide valuable insights into the
views of employees and their level
of engagement with the business.
Experian’s second Global People
Survey in 2009 achieved an 84%
employee participation, up from 73%
the previous year, with improvements
across all survey categories.
Experian’s performance is now at
or above the norm in ten out of 14 of
categories when compared with its
closest peer group of global nancial
services companies.
Data
At the core of Experian’s strategy,
and underlying its success, are
comprehensive databases of credit
and marketing information on
consumers and businesses. The
Group strives for market leadership
in each of the three key measures of
data capability - breadth, depth and
quality.
Experian invests heavily each year to
maintain complete, accurate and up-
to-date information, while continuing
to add new data sources that may
be of value to its clients. The major
database update of information from
the UK Voters’ Roll was achieved in
record time this year.
Experian is also the trusted steward
of much sensitive information. It
has the obligation to protect this for
clients, who are the source of much
of the data, and for consumers,
who are the subjects of the data.
The Group therefore operates
very rigorous security and control
policies, which are reviewed on a
regular basis.
Technology
Experian’s information technology
(IT) systems are used to store,
process and deliver the data that
forms the foundation of the business.
The Group employs almost 1,200 IT
specialists.
Innovation is at the heart of Experian
and much of the technology provided
to clients is developed, maintained
and supported by in-house teams
across our various locations.
Signicant efciencies have
been achieved in the year through
consolidation of infrastructure
facilities and resources.
Revenue by client1
Top 10 clients
Top 50 clients
All other
1 Excludes discontinuing activities and individual
consumer revenue from Consumer Direct
Experian
Equifax
D&B
Acxiom
Fair Isaac
Harte-Hanks
North America International
Competitive position
Global revenue US$m
Source: Latest full-year revenue, company 10-K
55% 45% 3,821
80% 20% 1,936
77% 23% 1,726
85% 15% 1,384
91% 9% 1,083
67% 33% 745
1 Management estimate of percentage of revenue by
vertical market
2 Excludes discontinuing activities
Revenue by industry1,2
Financial services
Direct-to-consumer
Retail / home shopping /
catalogue
Telecom / utility /
insurance
Media / publishing /
advertising
Government / public
sector / education
Automotive
Insurance
Other