Experian 2009 Annual Report Download - page 41

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39Experian Annual Report 2009
Introduction
2 – 7
Business review
Financial review
Governance
44 – 72
Financial statements
73 – 148
39
Barclays is a major global nancial services provider with over 300
years of history and expertise in banking, and more than 48 million
customers and clients worldwide. Successfully managing customers
who have fallen into arrears and who may be innancial difculty is an
important concern for the bank.
In the UK, Barclays chose Experian’s Tallyman debt management and
collection system to improve collections for retail banking customers
in arrears on their mortgages, current accounts and unsecured loans.
Tallyman is enabling Barclays to take a much more proactive approach
in rehabilitating these customers, while minimising the amount of debt
that is written off.
Peter Frost, Operations Director, Barclays PLC: “In today’snancial
environment it is essential to employ best practice systems to manage
customers who might be getting into difculties. Working with
Experian, we are improving our collections performance through being
able to apply the most appropriate treatment for each customer at the
right time. We have also been able to automate many aspects of the
collections process, which has made decision-making both faster and
more cost-effective.”
MANAGING DEBT AT
ONE OF THE WORLD’S LARGEST
FINANCIAL SERVICES COMPANIES