Experian 2009 Annual Report Download - page 43

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41Experian Annual Report 2009
Introduction
2 – 7
Business review
Corporate responsibility
Governance
44 – 72
Financial statements
73 – 148
41
Progress in 2009
Objective Status
Data – further embed CR in data evaluation processes and
record and report developments through the year
Products and services – further embed CR in product
development processes and ensure PR announcements
always consider consumer benets
Consumers – create some global standards for reporting
consumer satisfaction consistently
Workplace – gain the explicit endorsement of HR leaders to the
UN Global Compact
Environment – gather data from all major locations and put
a system in place to gather data and report developments
through the year
Community – create a global standard Community Involvement
policy and increase levels of employee volunteering
Achieved
Achieved
Partly achieved
Partly achieved
Achieved
Achieved
The Group considers its
marketplace responsibilities
to be particularly material
Experian’s particular focus
Experian’s framework for reporting
follows the well-recognised pattern
of responsibilities to the marketplace,
workplace, environment and
community. The Group considers its
marketplace responsibilities to be
particularly material and so includes
within these its consideration of
consumers, its responsibility to develop
products and services with a strong
social benet and, most importantly,
its good stewardship of data. Being
a good employer is vital since people
are a key resource and this is linked
to good relationships with local
communities. Strong environmental
management is seen as an essential
means of controlling cost and engaging
employees, so is increasingly factored
into decisions.
The table here shows what the
Group set out to achieve this year in
each key area of responsibility and the
progress made.
Strategic progress in CR and
links with business strategy
This is only the second full year of
development for the CR programme at
Experian, but the aim is for it to become
second nature in the way the Group
conducts business, considering the
longer-term nature of its decisions
and its impact on society and the
environment.
Achieving this is a lengthy process,
but during the year there were specic
achievements against the goals set for
each strand of the strategy.
Objective Achievements
Further evolve
understanding of CR
across the Group
and embed CR into
decision-making
processes
– Regional teams established in two new regions,
with all regions now engaged
– Stakeholder engagement with clients, suppliers,
employees and key external agencies
– Where not already captured, SEE risks are being
built into risk registers
Business as usual - embedding CR
Embedding considerations of SEE
risks into standard processes supports
Experian’s investment in its key
resources, specically
– data resources and the technology to
manage them;
– people and their continued loyalty.