Allstate 2013 Annual Report Download - page 5

$29 million in 2012 with more than
7,000 local organizations that help the
less fortunate and address important
causes. I am particularly proud of the
involvement and sacrifices made by
employees and agency personnel in
times of crisis. After the East Coast was
hit by Superstorm Sandy, local agencies
and claims employees worked tirelessly,
going door to door to let customers
know we were there for them. Call
center employees, technology experts
and the entire organization also worked
throughout the time of need. Disasters,
however, don’t always happen in bulk.
Allstate is there for individual disasters
as well – home fires, car accidents, and
life’s unexpected problems. Quite simply,
Allstaters are heroes! This is who we are
and what we do.
Commitment to Success
Allstate’s continued success energizes us
to build on a rich heritage, iconic brand
and talented people. Our future will be
even brighter as we continue to meet the
unique needs of each customer segment,
innovate and strengthen local Allstate
agencies. The Allstate team will reach
higher and compete harder to create value
for customers, employees, agency owners
and shareholders.
Thomas J. Wilson
Chairman, President and
Chief Executive Officer
April 10, 2013
ALLSTATE INNOVATES
We offer a variety of innovative products
and features to help address consumers’
changing needs:
· Drivewise® rewarded safe and low-
mileage drivers with insurance discounts
in 10 states at year-end 2012.
· The pay-for-use Good Hands® Roadside
Assistance service has exceeded
850,000 members.
· Our Claim Satisfaction GuaranteeTM
promises a return of premium if an
Allstate brand standard auto insurance
customer is dissatisfied with the claims
experience.
· Allstate House and Home® insurance
provides customers with greater
flexibility in their homeowners coverage.
· The innovative features of Your Choice
Auto® insurance, launched seven years
ago, continue to set the pace for the
industry and be imitated by competitors.
· Allstate protects the motorcycle and
its owner with features such as the
Genuine Parts Guarantee and safety
signage programs.
their insurance needs but see little
difference among companies. These
consumers typically utilize independent
agents and often comparison shop
between companies. Encompass has
a unique packaged auto and home
insurance policy that is targeted toward
a somewhat more affluent household.
Answer Financial serves customers
who also see little difference among
insurance companies but handle their
own transactions. Today, this is a small
segment of the U.S. market.
Allstate is the only insurance company
that serves all four segments of the
consumer marketplace with unique
customer offerings. Focusing our
insurance expertise, innovative
products and talented people on the
specific needs of each segment will
result in stronger competitive positions,
satisfied customers and higher growth.
Excellent Governance
The Allstate board listens to shareholders,
provides advice and counsel to management,
promotes transparency and governs
the corporation. This experienced team
continued to perform at a high level,
adapting its practices to ensure that
shareholders are well represented, as
highlighted in our letter in the annual
proxy statement.
Improving Communities
Allstate continues to be a leading
corporate citizen that improves
communities throughout America.
The Allstate Foundation, Allstate
employees, agency owners, together
with the corporation, invested