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5Pitney Bowes Annual Report 2013
A gratifying year
As we move forward, I want to express my thanks to employees across our businesses for the extraordinary
effort they put in this past year. Transformation of our business is hard work, and I appreciate the extraordinary
commitment you’ve shown to the reinvention that will help us to add value for years to come.
I also want to express my gratitude for the coming together of an extraordinary management team, which
combines some of the best people who have worked at Pitney Bowes for years with great people from the
outside who sense a powerful opportunity. I believe they see in the company the same things that I do: an
organization with an unparalleled client base, a very strong group of technologies, and enormous opportunities
based on market trends that we have the will, capabilities, and assets to take advantage of.
Finally, I want to say how grateful I am to you, our shareholders, who understand the promise of this great
company. You will not be disappointed.
Marc B. Lautenbach
President and
Chief Executive Offi cer
Our relationship with eBay — one of
the largest online marketplaces, with
128 million active users globally, and
more than 550 million items listed —
goes back to 2004, when we provided
the company’s U.S. sellers with a
simple, effi cient way to print U.S. Postal
Service postage labels directly from
their eBay or PayPal accounts.
In the same spirit of simplicity and
ease, we are helping to make cross-
border e-commerce transactions for
eBay’s users just as routine as domestic
ones. If you’re an international buyer,
you want your shipping costs to be
reasonable and predictable, you want
to be able to know the location of your
item while it’s en route, and you want
to receive the item in a reasonable
amount of time.
Enter our partnership with eBay on
the Global Shipping Program, started
in 2012. The program uses Pitney
Bowes technology to provide a fully
landed cost quote to international
buyers at checkout, including
transportation, parcel protection,
duties, taxes and any other charge
associated with delivery. Pitney Bowes
screens items for export and import
compliance, and our technology links
domestic and international tracking to
give the buyer a continuous tracking
experience. In 2013, the program
covered 42 countries for items shipped
from the U.S., and there are plans to
serve buyers in many more countries
this year.
Facilitating
global
commerce