Pitney Bowes 2013 Annual Report Download - page 15

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With our high-speed digital color printing systems, we offer our clients a "White Paper Factory" solution. Our White Paper Factory
solution is an end-to-end solution that allows our clients to start with a simple roll of white paper, create and print mail pieces, insert
these mail pieces into envelopes formed from the roll of white paper, apply the appropriate postage to the envelope, and finally sort the
envelopes by zip code and realize reduced postage costs. We have a strategic alliance with a major printing products company to offer
our clients high-volume professional quality production printers.
Presort Services
We are a national outsource provider of mail presort services for first-class and standard-class mail in the U.S. and a workshare partner
of the United States Postal Service (USPS). Our Presort Services network provides mailers with end-to-end solutions from pick up at
their location to delivery into the postal system. Approximately 90 billion pieces of U.S. first-class, standard-class and flat mail are
processed annually by third-parties like us and through in-house operations. Through our network of 33 U.S. locations, and with our
fully-customized proprietary technology, we process approximately 15 billion pieces of mail annually and are able to expedite
delivery and optimize postage savings for our clients. Our client volumes represent less than 25% of all automated first-class,
standard-class and flat mail.
Digital Commerce Solutions
Within Digital Commerce Solutions (DCS), we provide a broad range of software solutions, customer engagement and communication
solutions, data management products and solutions, e-commerce parcel management solutions and targeted direct marketing programs.
Our digital commerce solutions are primarily delivered as traditional software licenses, enterprise platforms, software-as-a-service (SaaS)
and on-demand applications.
Our software solutions integrate data quality, geocoding, location intelligence and predictive analytics into every-day workflows and
business systems. Our location intelligence solutions enable our clients to organize and understand the complex relationships between
geographic and other forms of data to drive business decisions. Our products and solutions use predictive analytics, geographic and socio-
demographic characteristics of a consumer base or network to enable our clients to gain a more complete and accurate view of its business
and more efficiently manage operations and drive revenue. Our robust, single-source global geocoding and reverse geocoding technologies
cover more than 200 countries.
Our customer engagement solutions offer our clients a pathway to customer engagement creating value at every step and every touch
point. With our customer engagement solutions, our clients can create, manage and control wide-spread customer communications in a
coordinated, consistent and efficient manner. Coupled with our high-speed, high-volume inserting equipment, sortation products and
digital printing systems, we are able to provide our clients an all-inclusive solution that enables them to create, print and distribute wide-
spread targeted customer communications. Our solutions enable our clients to create positive connected experiences that positively
influence future consumer behavior and generate stronger revenue growth and profits.
Our data management products and solutions, including our postal compliant address quality products, help companies harness and deliver
a deep and broad understanding of their customers and their context, such as location, relationships, propensity, sentiment and influence.
The trusted data and associated insights are crucial for supporting critical business needs such as personalized customer experience,
managing risk and compliance, and improving sales, marketing and service effectiveness. We are one of the market leaders in the data
quality segment with large corporations and government agencies deploying our products in very complex, high-volume, transactional
environments to support their mission-critical business processes.
International markets for e-commerce trade are experiencing significant growth; however, shipping and tracking parcels cross borders
have significantly higher shipping fees, import/export fees, duties, taxes and brokerage fees, strict regulations and restrictions, parcel
tracking issues and complex customs documentation. For most merchants, determining the full costs to ship a parcel internationally can
be difficult and uncertain, and often results in additional costs being charged to the buyer upon delivery or those additional costs being
borne by the merchant.
Our cross-border e-commerce software platform is currently utilized by over 20 merchants enabling millions of transactions, providing
virtually immediate commodity classifications and total landed cost calculations. We offer a suite of services that leverage this platform
and our expertise in shipping management to enable merchants to accurately calculate the total costs to ship a parcel internationally,
comply with all import/export complexities, restrictions, regulations and documentation requirements and provide reliable tracking
information. We will continue to invest in our platform to enhance existing solutions, provide additional solutions and meet evolving
client needs and expectations to capture this growth opportunity.
We offer targeted direct and digital marketing programs to large advertisers that enable them to connect with movers. Through a contract
with the USPS, we produce a "Movers’ Guide" in both printed and digital format with targeted advertisers’ coupons that is available to
movers when they complete a change of address form and a "Welcome Kit" with targeted advertisers’ coupons that is delivered to movers
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