Pitney Bowes 2013 Annual Report Download - page 5

3Pitney Bowes Annual Report 2013
That’s why we work closely with clients worldwide to
understand their businesses, understand what the real issues
are, and innovate based on those issues. It’s why our senior
managers — not just our sales force — reach out to clients
on a regular basis to hear from them, fi rsthand, how Pitney
Bowes can create value.
A perfect example of client-focused value is our ongoing
work with Aon Benfi eld, the world’s leading reinsurance
broker, a company for which modeling risk by geography is
of paramount importance. To help its customers understand
risks, Aon uses our Spectrum® data management solution to
translate common data, such as addresses, into latitudinal
and longitudinal map coordinates. This enables Aon’s
customers, wherever they locate or plan to invest, to
visualize risks, from the likelihood of forest fi res and severe
weather to the propensity for earthquakes and hurricanes.
Another prime example is the work we’ve done over the
past two years with eBay (see sidebar on page 5), the San
Jose-based multinational e-commerce company, one of the
most successful Internet start-ups of all time. As eBay has
grown from its American roots into a global enterprise,
nothing has become more crucial to users than the ability to
easily conduct transactions and send and receive goods
across international borders. At Pitney Bowes, we have
worked closely with eBay to understand their imperatives
and help them use our global e-commerce and shipping
solutions to overcome obstacles and smooth the way. This,
in turn, is making it easier for eBay to expand its global
footprint by making cross-border commerce simpler, more
transparent, and more satisfying to both buyers and sellers.
“Innovation ... is not merely
a matter of having good ideas
that no one else has thought of.
It is the creation of something
new at the intersection of
business insight and invention ...”
L & D Mail Masters — a Women’s Business
Enterprise National Council (WBENC)–certifi ed,
full-service direct marketing company whose
clients include Fortune 500 companies, national
sales organizations, universities, healthcare,
and fi nancial and other industries — wanted
to set up the next generation of high-speed
mail processing systems that would allow
them to deliver enhanced capabilities for
their customers, while providing the fl exibility
needed to expand their customer base and
grow revenue.
“We needed a scalable solution that would not
only help us increase operational performance
and lower costs, but would also allow us to adapt
to meet the needs of our growing client base.
It was clear that the Mailstream Productivity
Series Inserting System will help us accomplish
this so we can deliver millions of high-quality
communications each month for our direct
marketing and transactional mailing clients.
We have been a client of Pitney Bowes for 26
years, starting out with a tabletop inserter,”
said President Diane Fischer.
The system enabled the company to increase
productivity, eliminate overtime and train
employees for redeployment to other areas,
boosting overall productivity. For example, in
one 11.5-hour day, one Mailstream Productivity
Series system was able to process 265,000
mailpieces while fi ve legacy systems produced
a combined total of 235,000 mailpieces.
Mastering
massive
mail