Pitney Bowes 2011 Annual Report Download - page 7

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5Pitney Bowes Annual Report 2011
I cannot mention mail without a salute to our Mail Services
employees for the heroic job they did following the fire that
destroyed our huge processing site in Dallas. We not only
maintained service during the crisis, but found and outfitted a
new site in just seven months, enabling our presort business to
return to its path of solid revenue growth.
Investing wisely
We have invested approximately $200 million in new technology
and process improvements. These investments were funded with
savings generated by our Strategic Transformation program,
which exceeded our targets and will generate $300 million in
net annualized savings. We launched this top-to-bottom review of our operations in 2009 to give us
the ability to serve customers better, increase our capacity for growth and ensure our ability to manage
our way through an economic downturn that has lasted longer than many expected.
Our new investments include collaborative software that is helping build stronger relationships with
our own customers. This software connects our sales representatives across geographies and lines of
business, giving them the same comprehensive view of each customer. This means our people can always
speak with a single, knowledgeable voice, even when the customer is a global enterprise with a multilayered
relationship with Pitney Bowes.
Our new Global Technology Center in Danbury, Connecticut, brings together our engineering, research
and development, product management, and information technology services under one roof for our
communications solutions businesses. We created the center to enhance cross-team collaboration
and open new paths to innovation.
An enduring commitment to our values
Beyond great technology and a clear strategic vision, our commitment to the values that have sustained
us for 90 years will ensure our continuing success. As I meet with Pitney Bowes people around the
world, I am inspired by their personal dedication to innovation, to the pursuit of excellence and to our
responsibilities as a global corporate citizen. Our 28,000 employees have weathered both an adverse
economy and a rigorous internal transformation. Through it all, we have stayed true to who we are as a
company while maintaining the passion and energy needed to transform Pitney Bowes for the challenges
and opportunities of the 21st century. I am very proud of what we are accomplishing together.
Murray D. Martin
Chairman, President and
Chief Executive Officer
Strategic vision,
great technology
and the values that
define us: together
these will ensure
our continuing
success.
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