Pitney Bowes 2011 Annual Report Download - page 10
Download and view the complete annual report
Please find page 10 of the 2011 Pitney Bowes annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.-
1 -
2 -
3 -
4 -
5 -
6 -
7 -
8 -
9 -
10 -
11 -
12 -
13 -
14 -
15 -
16 -
17 -
18 -
19 -
20 -
21 -
22
-
23
-
24
-
25
-
26
-
27
-
28
-
29
-
30
-
31
-
32
-
33
-
34
-
35
-
36
-
37
-
38
-
39
-
40
-
41
-
42
-
43
-
44
-
45
-
46
-
47
-
48
-
49
-
50
-
51
-
52
-
53
-
54
-
55
-
56
-
57
-
58
-
59
-
60
-
61
-
62
-
63
-
64
-
65
-
66
-
67
-
68
-
69
-
70
-
71
-
72
-
73
-
74
-
75
-
76
-
77
-
78
-
79
-
80
-
81
-
82
-
83
-
84
-
85
-
86
-
87
-
88
-
89
-
90
-
91
-
92
-
93
-
94
-
95
-
96
-
97
-
98
-
99
-
100
-
101
-
102
-
103
-
104
-
105
-
106
-
107
-
108
-
109
-
110
-
111
-
112
-
113
-
114
-
115
-
116
-
117
-
118
-
119
-
120
 |
 |
Pitney Bowes Annual Report 20118
Talk to her
about what
she really
cares about
You know she’s reading her monthly statement.
But is it saying all it could? Does she find your offers
relevant, or irritating? Would she like them better via
email, or mobile? Do all your communications speak
with a single voice?
As channels proliferate and the rules of customer
engagement change, getting things exactly right is
a challenge.
Pitney Bowes can help. Our pioneering technology lets
you create dynamic communications tailored to specific
channels — Web, email, mail, mobile, call-center
conversations. Marketing, client services and billing can
all leverage a single production engine, eliminating the
redundant or confusing messages that alienate customers.
Our analytics transform routine communications into
relationship-builders. Using our software, you can learn
from millions of past responses how to create more relevant
offers and predict which channels will work best.