NetSpend 2011 Annual Report Download - page 157

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(i) The complaining party shall promptly send written notice to the other party identifying the matter in dispute and the
proposed remedy. Following the giving of such notice, the parties shall meet and attempt in good faith to resolve the matter.
In the event the parties are unable to resolve the matter within 21 days, the parties shall meet and attempt in good faith to
select a single arbitrator acceptable to both parties. If a single arbitrator is not selected by mutual consent within ten Business
Days following the giving of the written notice of dispute, an arbitrator shall be selected from a list of nine persons each of
whom shall be an attorney who is either engaged in the active practice of law or recognized arbitrator and who, in either
event, is experienced in serving as an arbitrator in disputes between employers and employees, which list shall be provided
by the main office of the American Arbitration Association (“AAA”). If, within three Business Days of the parties’ receipt of
such list, the parties are unable to agree on an arbitrator from the list, then the parties shall each strike names alternatively
from the list, with the first to strike being determined by the flip of a coin. After each party has had four strikes, the
remaining name on the list shall be the arbitrator. If such person is unable to serve for any reason, the parties shall repeat this
process until an arbitrator is selected.
(ii) Unless the parties agree otherwise, within 60 days of the selection of the arbitrator, a hearing shall be conducted
before such arbitrator at a time and a place agreed upon by the parties. In the event the parties are unable to agree upon the
time or place of the arbitration, the time and place shall be designated by the arbitrator after consultation with the parties.
Within 30 days of the conclusion of the arbitration hearing, the arbitrator shall issue an award, accompanied by a written
decision explaining the basis for the arbitrator’s award.
(iii) In any arbitration hereunder, the Participating Employer shall pay all administrative fees of the arbitration and all
fees of the arbitrator, except that the Participant or Beneficiary may, if he/she/it wishes, pay up to one-half of those amounts.
Each party shall pay its own attorneys’ fees, costs, and expenses, unless the arbitrator orders otherwise. The prevailing party
in such arbitration, as determined by the arbitrator, and in any enforcement or other court proceedings, shall be entitled, to the
extent permitted by law, to reimbursement from the other party for all of the prevailing party’s costs (including, but not
limited to, the arbitrator’s compensation), expenses, and attorneys’ fees. The arbitrator shall have no authority to add to or to
modify this Plan, shall apply all applicable law, and shall have no lesser and no greater remedial authority than would a court
of law resolving the same claim or controversy. The arbitrator shall, upon an appropriate motion, dismiss any claim without
an evidentiary hearing if the party bringing the motion establishes that it would be entitled to summary judgment if the matter
had been pursued in court litigation.
(iv) The parties shall be entitled to discovery as follows: Each party may take no more than three depositions. The
Participating Employer may depose the Participant or Beneficiary plus two other witnesses, and the Participant or
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