Delta Airlines 2010 Annual Report Download - page 433

Below Threshold Threshold Target Maximum
Shared Rewards Program
% of Target Payout for this Performance Measure (75% Weighting) 0% 37.50% 75% 150%
Number of monthly Shared Rewards Program goals actually met during 2011 15 or less 16 21 26 or more
Delta Connection Goals
% of Target Payout for this Performance Measure (25% Weighting) 0% 12.50% 25% 50%
Number of Delta Connection Goals actually met during 2011 8 or less 9 14 19 or more
Payouts based on the Shared Rewards Program and Delta Connection Goals will be straight-line interpolated when actual performance results fall above
Threshold and below Target or above Target and below Maximum.
(c) Customer Service Performance Measures. The Customer Service Performance measures for 2011 will be measured based on the percentage point
increase in Delta's annual Net Promoter Score ("NPS") from the 2010 calendar year to the 2011 calendar year, with (i) Delta's NPS performance attributable
to domestic travel accounting for 60% of the measure and (ii) Delta's NPS performance attributable to international travel accounting for 40% of the measure.
The criteria and methodology used to determine Delta's NPS is described in a document titled, "Net Promoter': Measuring Customer Satisfaction at Delta,"
which was previously reviewed by the Committee. Company management will periodically report to the Company's Board of Directors regarding Delta's
NPS. The following table describes the performance ranges and award payout levels for 2011 Customer Service Performance, subject to Section 4(c) above:
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