Comcast 2014 Annual Report Download - page 10

Table of Contents
video customers at no additional charge. Digital video customers who subscribe to a premium network have access to the premium
network’
s On Demand content without additional fees. Our On Demand service also allows our video customers to view, in most
cases for a specified fee, individual new release movies and special-
event programs, such as sporting events and concerts. We
plan to continue increasing the number of On Demand choices available, including the number of movies and television shows that
can be purchased to own electronically.
Our HD service provides customers with high-resolution picture quality, improved audio quality and a wide-
screen format through
an HD set-
top box. Our HD service includes a broad selection of HD programming choices, including major broadcast networks,
national cable networks, premium networks and regional sports networks. Our DVR service allows digital video customers to record
and store programs on their set-
top box and play them at whatever time is convenient. Our DVR service also provides the ability to
pause and rewind live television.
Our video customers may view certain live programming and On Demand content, browse program listings, and schedule and
manage DVR recordings through our XFINITY online portal. We also have invested in our IP and cloud-
enabled video platform,
referred to as our X1 platform, which is now available in all of the markets in which we operate. The X1 platform provides integrated
search functionality, personalized recommendations and apps accessible through televisions. In 2014, we began to offer Cloud
DVR technology, which is now available in over 50% of our markets. Cloud DVR technology allows our video customers to record
television shows and movies from their home using cloud-
based servers and then view those recordings on mobile devices via our
mobile apps.
Video customers may also subscribe to our Streampix service that, depending on the customer
’
s level of service, may include a
monthly fee. Streampix provides customers with access to certain programming via On Demand, online and through our mobile
apps.
High-Speed Internet Services
We offer a variety of high-
speed Internet services with downstream speeds of up to 105 Mbps, and we also have introduced
downstream speeds of up to 505 Mbps in limited markets. These services also include our XFINITY online portal and mobile apps,
which provide access to email, contacts and calendars, as well as online security features. In addition, we are actively deploying
wireless gateways, which combine a customer
’
s wireless router, cable modem and voice adapter, to improve the performance of
multiple Internet-enabled devices used at the same time within the home, provide faster Internet speeds and create an in-home Wi-
Fi network. We are continuing to expand our network of outdoor, business and in-home Wi-Fi hotspots for most of our high-
speed
Internet customers to access our high-
speed Internet services inside and outside the home, and there are currently 8.3 million
hotspots accessible to most of our customers.
Voice Services
We offer voice service plans using an interconnected Voice over Internet Protocol (“VoIP”)
technology. Our plans provide either
usage-based or unlimited local and domestic long-
distance calling and include options for international calling plans, voicemail,
voicemail transcriptions, text messaging, caller ID and call waiting. For customers with our high-
speed Internet services, our voice
services also include the ability to access and manage voicemail, text messaging and other account features through our XFINITY
online portal or our mobile apps.
Business Services
We offer our cable services to small (up to 20 employees) and medium-sized (up to 500 employees) businesses (“
business
services”).
In addition to the features we provide to our residential cable services customers, our services for business customers
include an interactive tool that allows customers to share,
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Comcast 2014 Annual Report on Form 10
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K