Comcast 2006 Annual Report Download - page 14

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Carl Hansen South Jersey Area Technical Learning
and Development Manager
Turnersville, NJ
As we roll out new products,
we continue to improve our
service and fi eld support, which
builds the foundation for our
future growth.
• In 2006, we hired and trained
6,500 fi eld technicians and
customer service representatives
to keep pace with the accelerat-
ing growth of new products. We
expect the pace of new hiring
to continue in 2007.
• We’re investing in automated
tools to increase our operating
effi ciency.
• We’re building new training
programs at Comcast University
and creating new career paths
to provide better service and
a better experience for our
customers.
Comcastic is...
“ We begin technical training with ‘Think
Customer First,’ emphasizing the skills
our people need to make customers
comfortable, like avoiding tech jargon,
and making things simple.”
knowing how to deliver a great
customer experience...
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