Cigna 2009 Annual Report Download - page 7

Letter to Our Shareholders 5
Our destination is to
be a successful global
health service company.
Looking ahead, there are signs of stabilization in the economy, but there are still challenges
on the horizon. Winning in the midst of global recession requires commitment, discipline and
perseverance. We expect to deliver a reduction in costs of $135 million in 2010 with half of the
savings being reinvested in technology and service improvements for our customers. Our 2010
earnings outlook refl ects competitively attractive earnings in a tough economic environment,
driven by the strength of our diversifi ed portfolio of businesses in the United States and around
the world.
Given all the change around the world, our strategy is to increase
our focus in areas of strength, including targeted geographies,
products and channels where we can drive profi table growth.
We will do this by going deep into identifi ed geographies with
our targeted products. We will go global, exporting what we offer
to the growing middle class around the world; and we will go
individual, because that is where we will have the most impact to serve and help improve the
quality of life of people across the globe. A global company has global responsibilities and it is
our intention to improve the communities in which we operate. We believe in service without
borders – in giving back to communities and lending a hand to those in need. Our employees
have literally walked miles across America in the annual March for BabiesSM and across China to
raise money to rebuild schools lost in the earthquake. We’ve partnered with groups that support
people with disabilities. We’ve built homes for those in need from Connecticut to Thailand. Our
employees collectively volunteered more than 16,000 hours last year to serve the communities
where we live and work to improve their health, well-being and sense of security. Between
employee fundraising efforts and CIGNA’s corporate giving, we have provided funds to fi ght
breast cancer, to make clean water available in India and Africa, and to provide disaster relief
in China, Indonesia, Samoa and Haiti.
As I have said to our team internally, CIGNA has embarked on a journey of enormous change –
for our company and for the industry we are reinventing. I am confi dent that we will be able to
achieve our full-year 2010 fi nancial and operational goals. Our mission remains unchanged. We
are focused on helping the people we serve improve their health, well-being and sense of security.
Every decision, product and service supports this mission. Our destination over the next three
to fi ve years is to be a global health service company that succeeds based on knowledge of our
clients, customers and business partners, and differentiated service. We have the ability to build
CIGNA’s greatest era of growth and success. I am excited about our 2010 outlook and fully
committed to delivering superior value to our customers and as a result, strong returns for you
– our shareholders.
David M. Cordani
President and Chief Executive Offi cer