Cigna 2009 Annual Report Download - page 25

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Specialty
Health Advocacy. CIGNA HealthCare offers medical management, disease management, and other health advocacy services to
employers and other plan sponsors. Services are not only offered to members covered under CIGNA HealthCare administered plans
but also to those individuals who have elected coverage under a plan offered through their employer by competing insurers/third party
administrators. CIGNA offers a seamless integration of services to address the clinical and administrative challenges that are inherent
in coordinating multiple vendors. Through its health advocacy programs, CIGNA HealthCare works to help: (1) healthy people stay
healthy; (2) people change behaviors that are putting their health at risk; (3) people with existing health care issues access quality care
and practice healthy self-care; and (4) people with a disabling illness or injury return to productive work quickly and safely.
CIGNA HealthCare offers a wide array of health advocacy programs and services to help individuals improve the health of the
mind and body, including:
x early intervention by CIGNA’s network of approximately 2,350 clinical professionals;
x CIGNA’s online health assessment, powered by analytics from the University of Michigan Health Management Research Center,
which helps members identify potential health risks and learn what they can do to live a healthier life;
x the CIGNA Well Aware for Better Health® program, which helps patients with chronic conditions such as asthma, diabetes,
depression and weight complications better manage their conditions;
x CIGNA Health Advisor®, one of our fastest-growing offerings, which provides members with access to a personal health coach to
help them reach their health and wellness goals;
x CIGNA’s Well Informed program, which uses clinical rules-based software to identify potential gaps and omissions in members’
health care through analysis of the Company’s integrated medical, behavioral, pharmacy and lab data allowing CIGNA
HealthCare to communicate the gaps to the member and the member’s doctor; and
x CIGNA's online coaching capabilities.
Behavioral Health. CIGNA arranges for the provision of behavioral health care services to individuals through its network of
participating behavioral health care providers and offers behavioral health care management services, employee assistance programs,
and work/life programs to employer and other groups sponsoring health benefit plans, HMOs, governmental entities and disability
insurers. CIGNA Behavioral Health focuses on integrating its programs and services to facilitate customized, holistic care.
As of December 31, 2009, CIGNA's behavioral national network had approximately 76,000 access points to independent
psychiatrists, psychologists and clinical social workers and approximately 6,100 facilities and clinics that are reimbursed on a
contracted fee-for-service basis.
Dental. CIGNA Dental Health offers a variety of dental care products including dental health maintenance organization plans,
dental preferred provider organization (“DPPO”) plans, dental exclusive provider organization plans, traditional dental indemnity
plans and a dental discount program. Employers and other groups can purchase CIGNA Dental Health products as stand-alone
products or integrated with CIGNA HealthCare’s medical products. As of December 31, 2009, CIGNA Dental Health members
totaled approximately 9.9 million, representing employees at more than one-third of all Fortune 100 companies. Managed dental care
products are offered in 36 states and the District of Columbia through a network of independent providers that have contracted with
CIGNA Dental Health to provide dental services to members.
CIGNA Dental Health members access care from one of the largest dental HMO and dental PPO networks in the U.S., with
approximately 160,000 DPPO-contracted access points (approximately 75,500 unique providers) and approximately 45,400 dental
HMO-contracted access points (approximately 14,000 unique providers).
CIGNA Dental Health stresses preventive dentistry; it believes that promoting preventive care contributes to a healthier
workforce, an improved quality of life, increased productivity and fewer treatment claims and associated costs over time. CIGNA
Dental Health offers members a dental treatment cost estimator to educate individuals on oral health and aid them in their dental
health care decision-making.