Cigna 2009 Annual Report Download - page 12
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10 Awards and Recognition
AWARDS AND RECOGNITION
Service, Product
Innovation &
Technology
• CIGNA HealthCare Call Centers
were certifi ed by J.D. Power and
Associates for Providing “An
Outstanding Customer Service
Experience”– one of a select few
companies in the nation to receive
this honor four years in a row.*
• We earned the Gartner & 1to1
Customer Awards rst place
Gold Medal award for an exemplary
customer strategy as well as a customer
experience excellence award.
• The myCIGNA.com Care Connections
website ranked number one for
best innovation in customer
intimacy and 64th overall on the
2009 InformationWeek 500.
• Business Insurance magazine ranked
Intracorp rst in case management
for the 10th consecutive year.
• Our Employee Assistance Program
was chosen by Business Insurance
readers as the Best Overall EAP in
the country for the fi fth consecutive
year in the publication’s annual
“Readers’ Choice” awards.
• CIGNA Government Services (CGS)
was awarded the prestigious Quality
Management Certi cation from
Federal Medicare Contracts. CGS
also received an achievement award
from the Tennessee Center for
Performance Excellence based on
performance standards established by
the Baldrige National Quality Program
and was awarded ISO certifi cation for
quality management standards.
Dedication to Wellness
& Quality of Care
• We earned Full Accreditation from
the National Committee for Quality
Assurance (NCQA) for our PPO and
Open Access Plus plans nationwide –
the highest rating possible under
NCQA’s PPO Accreditation program.
• All 23 CIGNA HealthCare HMO and
Point of Service Plans are NCQA-
accredited, and 21 have earned
“Excellent Accreditation” status.
• We also earned NCQA Certi cation
for Physician and Hospital Quality.
CIGNA was the fi rst national health care
plan to have its physician and hospital
performance measurement programs
externally validated under these
new standards.
• CIGNA received the President’s Award
from the Institute for Health and
Productivity Management for
demonstrating health leadership
and innovation.
Highly personalized service and innovation play an important role in helping our
customers achieve health, well-being and a sense of security. We’re proud of the
recognition we’ve received for the work we do around the world.
* For J.D. Power and Associates 2009
Call Center Certifi cation ProgramSM
information, visit www.jdpower.com.