Anthem Blue Cross 2001 Annual Report Download - page 6

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independent managed care-
accrediting organization.
These accomplishments
would not have been possible
without our nearly 15,000 associates, whose
commitment to operational excellence, customer
service and quality improvement was essential to
our performance and successful conversion to a
public company.
Our strategy of growing through
acquisition continued with our proposed affiliation
with Blue Cross and Blue Shield of Kansas.
Although that proposed transaction was approved
unanimously by the Kansas plan’s board of
directors in the fall of 2001, and approved by the
policyholders in January 2002, the Kansas Insurance
Commissioner chose to disapprove the transaction.
On February 19, 2002, the Board of Directors of
Blue Cross and Blue Shield of Kansas voted
unanimously to appeal that decision. We will be
joining the Kansas plan leadership in that appeal.
Customers benefit from successful
consolidation of Blue Cross and Blue Shield Plans,
which brings efficiencies of size and scale to
operations. But, Anthem understands that health
credit facilities to provide appropriate liquidity to
fund our future operations.
Our overall performance is an outcome
of providing the products our customers need
and value. Health care quality and customer
service continued to show improvement as
recognized by third parties. Fortune magazine
recognized Anthem as one of the 10 most admired
health care companies in America. All of our
states that sought accreditation from the National
Committee for Quality Assurance (NCQA) have
received it. NCQA is the nation’s most respected
Larry C. Glasscock
(left), President and
Chief Executive
Officer, and L. Ben
Lytle, Chairman.
4