Anthem Blue Cross 2001 Annual Report Download - page 2
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Contents
Financial Highlights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
To Our Shareholders. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
A Year of Growth, Change and Success. . . . . . . . . . . . . . . . 7
Growing Our Enrollment . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Specialty Business:
Moving Toward Total Benefits . . . . . . . . . . . . . . . . . . . 9
Reducing Our Administrative Costs . . . . . . . . . . . . . . . . . 10
Optimizing the Cost of Health Care . . . . . . . . . . . . . . . . . 11
Developing Our Associates . . . . . . . . . . . . . . . . . . . . . . . . 12
Improving the Level of Service to Our Customers. . . . . . . 12
CAQH: Making Health Care Easier and
Better for Consumers and Physicians . . . . . . . . . . . . . 13
Improving the Health of Our Members. . . . . . . . . . . . . . . 14
Improving the Health of Our Communities . . . . . . . . 15
Financial Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16-65
Board of Directors . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66-67
Corporate Officers and Principal Operations. . . . . . . . . . . 67
Corporate Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 68