Anthem Blue Cross 2001 Annual Report Download - page 15

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“As a claims
processor, I
assume the image
of what Anthem
Blue Cross and
Blue Shield
stands for across
the country, the
highest quality
service provided to our members to meet
their individual needs. I do not stand
alone in this commitment of service.
Daily, many thousands serve our members.
We work with dedication that comes from
the heart, handling each claim as if our
business depended on it – and it does.”
Earldine Forbes
Claims Processor
North Haven, Connecticut
13
CAQH: Making health care easier and
better for consumers and physicians
Two years ago, 26 of the nation’s largest health benefits
companies and associations came together to form the
Coalition for Affordable Quality Healthcare (CAQH),
dedicated to simplifying administration and processes
for physicians and their patients, to keeping health care
affordable and to improving health care outcomes.
In 2001, Anthem remained deeply involved
in the work of the coalition. Anthem’s President and
CEO, Larry Glasscock, served as vice chairman and
chief financial officer of the coalition. Many Anthem
associates worked in company-wide teams to implement
internal changes to meet or exceed CAQH guidelines,
and Anthem Blue Cross and Blue Shield health plans
participated in several significant CAQH programs.
•Our Connecticut plan is a pilot site for the
coalition’s Save Antibiotic Strength initiative,
conducted in cooperation with the Centers for
Disease Control and the Alliance for the Prudent
Use of Antibiotics. The initiative is designed to
protect health care consumers, particularly young
people and hospitalized patients, by preserving the
effectiveness of antibiotics through reductions in
inappropriate antibiotic use.
•Our Colorado health plan took a leadership
position as one of the first states to participate in
the CAQH physician credentialing initiative. The
program is designed to make it easier for physicians
to apply for credentialing by creating a uniform
national application and database.
•Anthem Prescription Management was one of
the first companies in the nation to provide data
and test an Internet-based formulary database that
will make it easier for physicians to identify and
prescribe appropriate prescription drugs for
patients regardless of which health plan provides
their coverage.