Advance Auto Parts 2015 Annual Report Download - page 9

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SUPERIOR PARTS AVAILABILITY
The right part, in the right place, at the right time. General Managers
will tailor their inventories to best serve their unique local customer
base, growing Commercial sales and increasing engagement with
DIY customers.
OUR ROADMAP TO SUCCESS
OUTSTANDING CUSTOMER SERVICE
New resources and awless execution will grow Commercial while
strengthening DIY through brand integration synergies, customer
loyalty membership programs, and investments into Commercial,
eld and store team development.
FOCUSED AND INSPIRED TEAMS
Empowered to take broader ownership of their stores, resulting in a
simplied and customer-focused operating model. We are providing
them the tools to succeed with a hyper-local business model, new
sales incentives, and the full support of operations.
“We are a Company made of more than 5,200
local businesses. We will be successful
by aggressively empowering our teams to
serve our customers consistently
on a local, personal level by
executing on our core operating pillars.”
—
George Sherman
,
w
ill
be
success
f
ul
our teams to
n
tl
y
b
y
a
tin
g
pillar
s
.
”
Sherm
an
an
an
09