Singapore Airlines 2005 Annual Report Download - page 21

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SIA Annual Report 04/05 19
From January 2005, KrisFlyer
members in Australia were able to
earn more miles if they used an ANZ
Rewards Visa card issued by ANZ Bank.
The partnership has also been extended
to ANZ's credit card operations in
Indonesia and the Philippines, through
PT ANZ Panin Bank and Metrobank
Card Corporation respectively.
KrisFlyer also welcomed several hotel
partners during the year. European
chains Sol Meliá and the Accor Group
joined in July 2004, while Japan- based
Okura Hotels and Resorts joined in
September the same year. Langham
Hotels International, another luxury
hotel group, launched its partnership
with KrisFlyer in January 2005. At the
same time KrisFlyer welcomed its first
serviced apartment chain – The Ascott
Group – to the programme.
The year also saw KrisFlyer tying up
with 3, Hong Kong's largest mobile
network provider. Members visiting
Hong Kong stand to benefit from this
tie-up, as they will earn three KrisFlyer
miles for every minute of local or
international voice or video calls made
with 3's roaming service.
With all these additions, KrisFlyer
now boasts 87 global partners
comprising airlines, hotels, a travel
agency, credit cards, telecommunications
providers and an insurance company.
To further promote online sales and
servicing, KrisFlyer offered inducements
for members to visit its website at
www.KrisFlyer.com. Redemption
booking costs were reduced by 15 per
cent across the board, while some
administrative fees were lowered by
up to 40 per cent for online
transactions.
New features introduced include
the Redemption Waitlist Confirmation
Alert, such that members will receive
a SMS message or email notification
as soon as their waitlist is confirmed.
The Online Redemption Options is an
online function, to help members
identify destinations they can go to
with their available miles.