Qantas 2014 Annual Report Download - page 16

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REINVENTING
LOUNGES
Qantas’ extensive lounge network continues
to expand and evolve, most recently with
the reinvention of our international premium
lounges in the key ports of Singapore, Hong
Kong and Los Angeles.
These lounges draw on the elements of the
award-winning Qantas First Lounges in
Sydney and Melbourne, but also incorporate
the look, feel and cuisine of their home city.
The role of Qantas’ consulting chef Neil Perry
has been crucial in re-imagining the dining
experience for these new lounges, whether
yum cha in Hong Kong or Mexican-influenced
Californian street food in Los Angeles.
Domestically, Qantas opened its 12th
regional lounge – in the popular West
Australian destination of Broome –
complementing our 12 Qantas Clubs in
major cities. We continue to look for ways to
improve our domestic lounge network, with a
new Darwin Qantas Club to open in late 2014,
doubling the size of Qantas’ lounge space in
the Northern Territory capital.
AWARDS
Qantas
– TripAdvisor Travellers’ Choice Awards:
Best Airline in Australia (2014);
– The World of Fine Wine Magazine: Best
Airline Wine List (2014);
– International Design Awards: Qantas
Singapore Lounge awarded first place in
its category (2014);
– AirlineRatings.com: Best Economy and
Best Lounge offerings in a review of more
than 450 international airlines (2014);
– One of the world’s most recognisable
companies in the Reputation Institute and
Forbes magazine’s annual survey (2014);
– Skytrax World Airline Awards: Best
Airline – Australia/Pacific (2014, 2013);
– National Travel Industry Awards: Best
Domestic Airline (2014, 2013, 2012, 2011,
2010); and
– Qantas Cash card rated maximum five
stars by CANSTAR for outstanding value
on a travel money card.
Jetstar
– AirlineRatings.com: Best Low-Cost Carrier
in the Asia Pacific (2014);
– Skytrax World Airline Awards Best Low-
Cost Airline – Australia/Pacific (2014,
2013, 2012 and 2011); and
– AsiaOne People’s Choice Awards: Best
Low-Cost Carrier (Jetstar Asia, 2014).
14
QANTAS ANNUAL REPORT 2014