Oracle 2012 Annual Report Download - page 17

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Customer Relationship Management
We offer a broad portfolio of CRM applications, including Siebel CRM, Oracle E-Business Suite CRM,
PeopleSoft CRM, Oracle Fusion Applications for CRM, and Oracle RightNow CX Service Cloud, that are
designed to help our customers manage their selling processes more efficiently; integrate marketing campaigns
and content into their selling processes more effectively; and deliver high quality customer service across
multiple channels, including call centers, web, and mobile devices. Our Oracle CRM On Demand and Siebel
CRM offerings also provide many industry-specific features designed to support the specialized needs of users in
key sectors, such as communications, consumer products, financial services, high technology, insurance, life
sciences and the public sector. Customers may also elect to use our subscription-based CRM cloud offerings,
including Oracle Fusion CRM Cloud Service and Oracle RightNow Customer Experience, among others.
Financials and Governance, Risk and Compliance
Our financial management and GRC solutions are designed to enable our customers to meet fiduciary and
statutory requirements, more efficiently manage risk across a global enterprise, accelerate the credit-to-cash cycle
of business transactions, track financial operations and cash flow through accounting and treasury functions and
manage business performance. In addition to our portfolio of financial management applications from Oracle
E-Business Suite, PeopleSoft, and JD Edwards, we also offer Oracle Fusion GRC, a component of the Oracle
Fusion Applications suite, to provide unified intelligence and insight into all GRC activities, end-to-end support
for cross-industry and industry-specific GRC processes, and automated controls that work across multiple
business applications.
Procurement
We offer a broad portfolio of advanced procurement applications, including JD Edwards EnterpriseOne Supply
Management, JD Edwards World Distribution Management and Supplier Self-Service, Oracle E-Business Suite
Advanced Procurement, Oracle Fusion Procurement, and PeopleSoft Supplier Relationship Management, among
others. These integrated procurement applications are designed to provide packaged integration to back-office
applications that fully support “source-to-settle” processes for all categories of spend, including capital goods,
direct materials, indirect goods and services. Our procurement applications also provide industry-specific
capabilities and the flexibility to leverage applications on demand, on-premise or in any combination to achieve
procurement objectives.
Supply Chain Management
We offer a broad portfolio of SCM applications, including Agile, Demantra, JD Edwards, Oracle E-Business
Suite, and Oracle Fusion Applications, among others, that support supply chain management processes such as
demand management, order management, supply chain planning, sales and operations planning, procurement and
sourcing to product development, manufacturing, transportation and warehouse management. Our SCM software
offerings are designed to provide our customers with the ability to forecast and fulfill demand for their products
through end-to-end, integrated, yet modular software. For example, customers can use Demantra products to
predict demand and market requirements; Agile products to manage the lifecycle of their products, innovate, and
adapt them in response to volatile market conditions; Oracle Advanced Procurement products to optimize
supplier and procurement networks and reduce costs; Oracle Fusion Order Orchestration to orchestrate and fulfill
orders across global networks; and Oracle, PeopleSoft, and JD Edwards manufacturing applications to deploy
lean, mixed-mode manufacturing with integrated manufacturing execution systems that meet both discrete and
process requirements.
Enterprise Project Portfolio Management
We offer a broad portfolio of EPPM applications, including JD Edwards EnterpriseOne Project Management,
Oracle E-Business Suite’s family of Oracle Projects, Oracle Fusion Project Portfolio Management, PeopleSoft
Enterprise Service Automation, and Primavera Project Portfolio Management. Oracle EPPM applications target
project-intensive industries such as engineering and construction, aerospace and defense, utilities, oil and gas,
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