Oracle 2012 Annual Report Download - page 127

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ORACLE CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)
May 31, 2012
The software license updates and product support line of business provides customers with rights to unspecified
software product upgrades and maintenance releases, internet access to technical content, as well as internet and
telephone access to technical support personnel during the support period.
The hardware systems products line of business consists primarily of computer server, storage and networking
product offerings and hardware-related software, including the Oracle Solaris Operating System. As a part of this
line of business, we offer our Oracle Engineered Systems, including Oracle Exadata Database Machine, Oracle
Exalogic Elastic Cloud, Oracle Exalytics In-Memory Machine, SPARC SuperCluster, Oracle Database
Appliance, and Oracle Big Data Appliance, which are engineered to run certain of our hardware and software
offerings to create performance and operational cost advantages for customers. Most of our computer servers are
based on our SPARC family of microprocessors and on microprocessors from Intel Corporation. Our servers
range from high performance computing servers to cost efficient, entry-level servers, and run with Oracle Solaris,
Oracle Linux and certain other operating systems environments. Our storage products are designed to securely
manage, protect, archive and restore customers’ data assets and consist of tape, disk and networking solutions for
open systems and mainframe server environments. Our hardware systems support line of business offers
customers contracts that provide software updates for the software components that are essential to the
functionality of our hardware systems and storage products and may also include product repairs, maintenance
services and technical support services.
Our services business is comprised of the remainder of our operating segments and offers consulting, managed
cloud services and education services. Our consulting line of business primarily provides services to customers in
business and IT strategy alignment, enterprise architecture planning and design, initial product implementation
and integration and ongoing product enhancements and upgrades. Oracle managed cloud services provide
comprehensive software and hardware management and maintenance services for customers hosted at our Oracle
data center facilities, select partner data centers, or physically on-premise at customer facilities. Additionally, we
provide support services, both on-premise and remote, to Oracle customers to enable increased performance and
higher availability of their products and services. Education services provide training to customers, partners and
employees as a part of our mission to further the adoption and usage of our software and hardware products by
our customers and to create opportunities to grow our product revenues.
We do not track our assets by operating segments. Consequently, it is not practical to show assets by operating
segment.
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