HP 2012 Annual Report Download - page 169

HEWLETT-PACKARD COMPANY AND SUBSIDIARIES
Notes to Consolidated Financial Statements (Continued)
Note 19: Segment Information (Continued)
enhanced performance, such as computer animation, engineering design and other programs
requiring high-resolution graphics, and run on both Windows and Linux-based operating systems.
•Printing provides consumer and commercial printer hardware, supplies, media and scanning
devices. Printing is also focused on imaging solutions in the commercial markets. These solutions
range from managed print services to capturing high-value pages in areas such as industrial
applications, outdoor signage, and the graphic arts business. Inkjet and Web Solutions delivers
HP’s consumer and SMB inkjet solutions (hardware, supplies, media, web-connected hardware
and services). It includes single-function and all-in-one inkjet printers targeted toward consumers
and SMBs, as well as Snapfish and ePrintCenter. LaserJet and Enterprise Solutions delivers
products, services and solutions to the SMB and enterprise segments, including LaserJet printers
and supplies, multi-function devices, scanners, web-connected hardware and services and
enterprise software solutions, such as Exstream Software and Web Jetadmin. Managed
Enterprise Solutions include managed print service products, support and solutions delivered to
enterprise customers partnering with third-party software providers to offer workflow solutions in
the enterprise environment. Graphics Solutions include large format printing (Designjet and
Scitex) and supplies, Indigo digital presses and supplies, inkjet high-speed production solutions
and supplies, speciality printing systems and graphics services. Graphic Solutions targets print
service providers, architects, engineers, designers, photofinishers and industrial solution
providers.
•Services provides technology consulting, outsourcing and support services across infrastructure,
applications and business process domains. Services is divided into three main areas:
Infrastructure Technology Outsourcing, Technology Services and Application and Business
Services. Infrastructure Technology Outsourcing delivers comprehensive services that encompass
the data center, IT security, Cloud-based computing, workplace technology, network, unified
communications, and enterprise service management. Technology Services provides technology
consulting and support services for transforming IT, and converging and supporting IT
infrastructure. The technology consulting portfolio includes strategic IT advisory services, cloud
consulting services, unified communications solutions, data center transformation services and
education consulting services. In addition to warranty support across HP’s product lines, support
services includes HP Foundation Care, the portfolio of reactive hardware and software support
services; HP Proactive Care, which includes advanced remote system-monitoring tools,
continuous onsite rapid response and direct access to HP’s technical experts and resources; HP
Datacenter Care for flexible customer support for HP and multivendor systems; and Lifecycle
Event services, which are event-based services offering HP’s technology expertise and consulting
for each phase of the technology life cycle. Application and Business Services helps clients
develop, revitalize and manage their applications and information assets. This full application life
cycle approach encompasses application development, testing, modernization, system integration,
maintenance and management for both packaged and custom-built applications. The Application
and Business Services portfolio also includes intellectual property-based industry solutions,
services and technologies to help clients better manage critical business processes. HP also offer
services for customer relationship management, finance and administration, human resources,
payroll and document processing.
•Enterprise Servers, Storage and Networking provides server, storage, networking and, when
combined with HP’s Cloud Service Automation software suite, the HP CloudSystem. The
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