HP 2012 Annual Report Download - page 13

Printing
Printing provides consumer and commercial printer hardware, supplies, media and scanning
devices. Printing is also focused on imaging solutions in the commercial markets. These solutions range
from managed print services to capturing high-value pages in areas such as industrial applications,
outdoor signage, and the graphic arts business.
Inkjet and Web Solutions. Inkjet and Web Solutions delivers HP’s consumer and SMB inkjet
solutions (hardware, supplies, media, web-connected hardware and services). It includes single-function
and all-in-one inkjet printers targeted toward consumers and SMBs, as well as Snapfish and
ePrintCenter.
LaserJet and Enterprise Solutions. LaserJet and Enterprise Solutions delivers products, services
and solutions to the SMB and enterprise segments, including LaserJet printers and supplies, multi-
function devices, scanners, web-connected hardware and services and enterprise software solutions, such
as Exstream Software and Web Jetadmin.
Managed Enterprise Solutions. Managed Enterprise Solutions include managed print service
products, support and solutions delivered to enterprise customers partnering with third-party software
providers to offer workflow solutions in the enterprise environment.
Graphics Solutions. Graphics Solutions include large format printing (Designjet and Scitex) and
supplies, Indigo digital presses and supplies, inkjet high-speed production solutions and supplies,
specialty printing systems and graphics services. Graphic Solutions targets print service providers,
architects, engineers, designers, photofinishers, and industrial solution providers.
Services
Services provides consulting, outsourcing and technology services across infrastructure, applications
and business process domains. Services delivers to its clients by leveraging investments in consulting
and support professionals, infrastructure technology, applications, standardized methodologies and
global supply and delivery. Our services businesses also create opportunities for us to sell additional
hardware and software by offering solutions that encompass both products and services. Services is
divided into three main business units: infrastructure technology outsourcing, technology services and
application and business services.
Infrastructure Technology Outsourcing. Infrastructure Technology Outsourcing delivers
comprehensive services that streamline and optimize our clients’ infrastructure to efficiently enhance
performance, reduce costs, mitigate risk and enable business change. These services encompass the data
center, IT security, cloud-based computing, workplace technology, network, unified communications and
enterprise service management. We also offer a set of managed services, providing a cross-section of
our broader infrastructure services for smaller discrete engagements.
Technology Services. Technology Services provides technology consulting and support services for
transforming IT and converging and supporting IT infrastructure. The technology consulting portfolio
includes strategic IT advisory services, cloud consulting services, unified communications solutions, data
center transformation services and education consulting services. In addition to warranty support across
our product lines, support services includes HP Foundation Care, our portfolio of reactive hardware
and software support services; HP Proactive Care, which includes advanced remote system-monitoring
tools, continuous onsite rapid response and direct access to our technical experts and resources; HP
Datacenter Care for flexible customer support for HP and multivendor systems; and Lifecycle Event
services, which are event-based services offering our technology expertise and consulting for each phase
of the technology life cycle. Our technology services offerings are available in the form of service
contracts, pre-packaged offerings (HP Care Pack services) or on an individual basis.
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