Qantas 2008 Annual Report Download - page 35

33 Qantas Annual Report 2008
OneOne
Safety is the number one priority
of Qantas.
Safety
Safety is the number one priority of Qantas.
The Qantas Group operates more than 330,000 flights each year.
As with any airline, Qantas is not immune from incidents arising
from time to time. What distinguishes Qantas from other airlines is
its world-class management systems and safety programs, which
ensure optimum response in managing and learning from incidents
when they do arise. This ability, combined with constant vigilance
and proactive prevention, is fundamental to Qantas maintaining its
leading safety record and reputation.
Qantas carries the International Air Transport Association’s (IATA)
Operational Safety Audit Certification and is subjected to rigorous
biennial renewals of this internationally recognised safety audit
program. Qantas is regularly subject to additional external audits
by around 75 external organisations. Qantas’ safety standards are
also scrutinised by the Group’s internal audit program with over
320 internal checks conducted this year.
The Qantas Group has a formal Integrated Safety Management
System that brings together all aspects of operational safety,
occupational health and safety and the environment, ensuring
a consistent best practice approach that also delivers
legislative compliance.
An essential condition of successful safety management is the
creation of a broader safety culture. Qantas employees are
encouraged to report all incidents that could affect operational
safety. Inflight performance data from every flight is captured
and analysed to provide continuous monitoring of crew and
aircraft performance.
Qantas continues to implement new and innovative tools
to improve safety. Recent initiatives include:
• Global Positioning System technology to provide pilots with
enhanced three-dimensional guidance when operating into
a range of airports;
• the latest training programs for managing human error in areas
such as engineering, flight operations and cabin crew; and
• observational audit programs based on the most recent
human factors research.
Security
Qantas has been at the forefront of aviation
security for many years and continues to enhance
its capabilities to identify, assess and manage
security risks. Qantas maintains an active and
influential dialogue with governments and
industry operators globally.
Specific developments include improved information flow
between Qantas Group Security and Australian Government
and overseas government security agencies, as well as broader
risk assessment dimensions that incorporate terrorism and
crime and corruption risks to the business.
This collaboration is crucial in achieving greater harmonisation
of security measures and supporting research and development
of emerging security technologies.
Security awareness, training, and the adoption of the latest
technologies are fundamental in assisting Qantas to comply
with regulatory requirements, implement security measures
commensurate with risks and anticipate emerging threats
and issues.
Investment in Security Operations and Infrastructure
Qantas invests in enhanced closed circuit television technology,
with a sophisticated network of over 1,500 cameras in operation
across Australia. A dedicated Security Operations Centre monitors
global security events 24 hours a day and also supports Jetstar
Pacific, Jetstar Asia, Air Pacific and codeshare partners.
Training
Qantas provides a comprehensive annual security training program
for over 12,000 air crew worldwide. Specialised training is provided
to Qantas Group ground employees in critical operational areas
including check-in, baggage, freight, engineering and catering.
Qantas’ security training programs exceed standards set by the
International Civil Aviation Organization and the Australian
Government.
Safety and Security
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