Hertz 2012 Annual Report Download - page 19

• Computerworld 2012 Honors
Laureate for Economic
Opportunity for FLEETS
for CHANGE®
• 2012 InformationWeek 500 List of
Top Technology Innovators Across
America
• 2012 Global Outsourcing 100®,
International Association of
Outsourcing Professionals® (IAOP®)
• Gold Winner: 2012 Business
Intelligence Solution for
DriverPoint™ Telematics,
American Business Awards,
Stevie® Award
• Front Line Customer Service Team
(Silver), American Business
Awards Stevie® Award
• Chicago’s 101 Best and Brightest
Companies to Work For™, Elite
Category, by the National
Association for Business
Resources (NABR)
• Technology Department of the
Year, Best in Biz Awards (Silver)
2012 AWARDS
Employee Satisfaction
Donlen’s philosophy is simple: employee satisfaction
leads to customer satisfaction, resulting in continued
success for Donlen and their clients. They know the
foundation of their success—and the continued satisfac-
tion with their performance—is based on the satisfaction
of employees, both personally and professionally.
As such, they work hard to ensure each employee is
provided multiple opportunities for professional
development and personal growth, and is recognized
appropriately for exceptional performance.
Donlen provides ongoing wellness opportunities to
employees throughout the year: nutritionist lunch and
learn sessions, personal trainer and boot camp classes,
wellness screenings, and a start-of-the-art onsite fitness
center. Employees take advantage of these programs
to get on the path to healthier lifestyles and improved
work/life balance.
Leading Edge Technology
Donlen’s internal IT department develops all of their
systems and tools, including FleetWeb® their highly
scalable technology fleet management platform. In
2012, Donlen launched several products that illustrate
how they’re using innovation to increase productivity
and lower cost for customers.
Donlen Asset Manager™ gives commercial fleets the
ability to integrate data across multiple providers such
as fuel management, vehicle maintenance, and accident
management.
Hertz Value Lease™ is the fleet industry’s first true
leasing alternative product that virtualizes vehicles
from the Hertz rental inventory, and making them
available online for customers.
DriverPoint™ Telematics 2.0 Telematics V2 is the
industry’s leading telematics solution to help fleets
increase driver safety, lessen accident claims, improve
fuel economy, and lower maintenance costs.
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CUSTOMER SERVICE
Customer satisfaction is a priority at Donlen, and their commitment to
the highest quality service delivery drives all of their major business
decisions. Overall, in 2012, 98% of customers were satisfied to
extremely satisfied and Donlen achieved a Net Promoter Score of 63.
Ruth Bauer (left), Director, Customer Service, Mary Kay Accounts
Mary Beth Minorini (right), Mary Kay Account Manager