Entergy 2012 Annual Report Download - page 12

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We are committed to effective
organizational structures, policies,
processes and performance measures
that enable Entergy to operate with
transparency and integrity. This
commitment helps us earn the trust and
respect of our stakeholders. Entergy
received again in 2012 – as it has since
2004 – a perfect 10.0 global rating
from GovernanceMetrics International
for best-in-class corporate governance.
FOR OUR CUSTOMERS
We create value by constantly striving
for reasonable costs and providing
safe, reliable products and services.
Our efforts to deliver safe, reliable
products and services to our utility and
EWC customers are described in detail
in the Utility and EWC sections of this
report. Workforce safety, customer
engagement initiatives, emergency
preparedness and response, productive
regulatory constructs, reliability and
operating efficiency are essential
components of operational excellence
at Entergy. Operating with excellence
helps us deliver on our commitments
and strengthen our relationships with
all stakeholders while complying with
all applicable laws and regulations.
FOR OUR EMPLOYEES
We provide a safe, rewarding, engaging,
diverse and inclusive work environment,
fair compensation and benefits, and
opportunities to advance their careers.
We depend on our employees to deliver
the power our customers need. Engaging
and empowering employees not only
improves customer satisfaction and
public safety, it also creates a sense of
fulfillment for employees.
In 2012, we reinitiated an employee
engagement survey, which will be an
integral part of our business strategy
development in the coming year. We
continued our strategic workforce
planning efforts to address the material
risk of an aging workforce in which
a significant portion of workers in
the public power industry will be
eligible to retire in five to seven years.
Our efforts include replacement
and retention strategies to address
future needs identified through
extensive analyses. Our executive
succession plan, which was smoothly
implemented through early 2013, is
one example.
Entergy values and embraces
diversity as a strategic competitive
advantage by developing and
promoting leaders who are
capable of managing in a diverse
environment. We foster a work
environment that values creativity,
productivity and mutual respect
of all people regardless of race,
gender, nationality, religion, sexual
orientation or any other cultural
factor. For the fourth year in a row,
Entergy earned 90 percent on the
2013 Corporate Equality Index,
which rates American workplaces
on their nondiscrimination policies.
We also insist upon adherence to
exacting ethical standards, and foster
in all employees ideals of community
service and leadership.
FOR OUR COMMUNITIES
We create value through economic
development, philanthropy,
volunteerism and advocacy, and by
operating our business safely and
in a socially and environmentally
responsible way. Our utility service
territory has a strong industrial
base and solid economic growth
outlook. We work to strengthen
our communities by supporting
economic development. For example,
Entergy Arkansas is working with
state officials and private investors
to provide competitive power rates
for a proposed new steel mill to
be built near Osceola, which the
governor called the largest economic
development deal in the state’s
Utility
Our utilities provide electric power to
2.8 million customers in four states
through six utility operating companies:
Entergy Arkansas, Inc., Entergy Gulf
States Louisiana, L.L.C., Entergy
Louisiana, LLC, Entergy Mississippi, Inc.,
Entergy New Orleans, Inc. and Entergy
Texas, Inc. We also provide gas service
to 194,000 customers living in the New
Orleans and Baton Rouge, La. areas.
Entergy Wholesale
Commodities
EWC provides power to wholesale
customers. It owns and operates six
nuclear power units located in the
northern United States and owns all or
partial interests in several fossil
and wind power plants. EWC also
provides management services in
operations and licensing to other
nuclear power plant owners.
Generation Capability
MW
Nuclear
5,011
Natural Gas/
Fuel Oil
1,340
Wind
80
Coal
181
2012 Billed Retail Electric
Energy Sales
GWh
Commercial
28,724
Residential
34,664
Industrial
41,181
Governmental
2,435
Transitions | Entergy Corporation and Subsidiaries 2012
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