ComEd 2002 Annual Report Download - page 21

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19
Exelon Power
Exelon Power, with a workforce of approximately 900, manages,
operates and maintains the company’s fossil (coal,oil and natural gas),
landfill gas and hydroelectric fleet of generating assets. With the
recent acquisition of stations in Texas and in New England and the
completion of the Southeast Chicago Energy Project, Exelon Power
more than doubled its generating capacity to approximately 12,000
megawatts in operation or under construction. Exelon Power’s units
provide baseload, intermediate and important peak generation
when Exelon’s Power Team calls, ensuring the production of safe,
reliable,and environmentally conscious production of power.
Exelon Power Team
Exelon Power Team is the wholesale power marketing division of
Exelon Corporation. Power Team focuses on the fundamentals –
optimizing the value of Exelon’s generating portfolio,while providing
bulk physical power to Exelon’s native territories in the Philadelphia
and Chicago regions.
in energy supply; Exelon Services, which offers products and services
designed to reduce risk and conserve energy; Exelon Thermal
Technologies, one of North America’s leading district energy
companies;Exelon Communications,in joint venture with Adelphia
Business Solutions, provides telecommunication services including
local and long distance data services; and Exelon Capital Partners,
which invests in new entrepreneurial companies with technologies
and applications for the deregulating energy marketplace.
In 2002,we made significant strides in turning around the operating
performance of these businesses. Widespread organization and
process changes were made early in the year,which yielded positive
results in the second half of the year.
Throughout 2003, we will strive to continue to improve operations
and profitability while positioning non-strategic businesses for
possible divestiture.
ComEd and PECO operate in states that restructured for competition,
which means customers have the opportunity to choose among
generation suppliers. Customers in both markets enjoy stable energy
prices,as both utilities operate under regulatory rate caps.
Several positive trends continued in 2002,including improvements in
customer satisfaction, reliability and employee safety.The frequency
and duration of power outages declined at both ComEd and
PECO–most notably a 17 percent reduction in ComEd’s outage
frequency, and an 11 percent drop in average outage duration at
PECO. This improved reliability performance contributed to an all-
time high in customer satisfaction as measured by regular surveys.
Improved operational performance was accompanied by better
work practices that resulted in industry top-quartile employee
safety performance.
As a central service provider to Exelon’s businesses, BSC’s mission is
to excel in all areas of customer service by providing better solutions
and greater value than those available elsewhere in the market-
place. During 2002, BSC developed a new standardized accounting
and budgeting tool and implemented a consistent performance
management process while achieving significant cost savings for
the company.
In 2003, BSC will continue to focus on providing exceptional value
and customer service to all of Exelon’s business units.