Western Union 2015 Annual Report Download - page 128

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• failure of our agents or their subagents to deliver services in accordance with our requirements;
• reputational concerns resulting from actual or perceived events, including those related to fraud or consumer protection;
• actions by federal, state or foreign regulators that interfere with our ability to transfer consumers' money reliably, for example,
attempts to seize money transfer funds, or limit our ability to or prohibit us from transferring money in certain corridors;
• federal, state or foreign legal requirements, including those that require us to provide consumer or transaction data pursuant
to our settlement agreement with the State of Arizona and other requirements or to a greater extent than is currently required;
• any significant interruption in our systems, including by fire, natural disaster, power loss, telecommunications failure,
terrorism, vendor failure, unauthorized entry and computer viruses or disruptions in our workforce; and
• any breach of our computer systems or other data storage facilities resulting in a compromise of personal data.
Many of our money transfer consumers are migrants. Consumer advocacy groups or governmental agencies could consider
migrants to be disadvantaged and entitled to protection, enhanced consumer disclosure, or other different treatment. If consumer
advocacy groups are able to generate widespread support for actions that are detrimental to our business, then our business,
financial condition, results of operations, and cash flows could be adversely affected.
Our ability to adopt new technology and develop and gain market acceptance of new and enhanced products and services in
response to changing industry and regulatory standards and evolving customer needs poses a challenge to our business.
Our industry is subject to rapid and significant technological changes, with the constant introduction of new and enhanced
products and services and evolving industry and regulatory standards and consumer needs and preferences. Our ability to enhance
our current products and services and introduce new products and services that address these changes has a significant impact
on our ability to be successful. We actively seek to respond in a timely manner to changes in customer (both consumer and
business) needs and preferences, technology advances and new and enhanced products and services such as technology-based
money transfer and Business Solutions payments services, including Internet, phone-based and other mobile money transfer
services. Failure to respond well to these challenges on a timely basis could adversely impact our business, financial condition,
results of operations, and cash flows. Further, even if we respond well to these challenges, the business and financial models
offered by many of these alternative, more technology-reliant means of money transfer and electronic payment solutions may
be less advantageous to us than the model offered by our traditional cash/agent model or our current electronic money transfer
model.
201 FORM 10-K
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