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3
PART I
FORWARD-LOOKING STATEMENTS
This Annual Report on Form 10-K and materials we have filed or will file with the Securities and Exchange Commission (as
well as information included in our other written or oral statements) contain or will contain certain statements that are forward-
looking within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are not guarantees of future
performance and involve certain risks, uncertainties and assumptions that are difficult to predict. Actual outcomes and results may
differ materially from those expressed in, or implied by, our forward-looking statements. Words such as "expects," "intends,"
"anticipates," "believes," "estimates," "guides," "provides guidance," "provides outlook" and other similar expressions or future
or conditional verbs such as "may," "will," "should," "would," "could," and "might" are intended to identify such forward-looking
statements. Readers of the Annual Report on Form 10-K of The Western Union Company (the "Company," "Western Union," "we,"
"our" or "us") should not rely solely on the forward-looking statements and should consider all uncertainties and risks discussed
in the "Risk Factors" section and throughout the Annual Report on Form 10-K. The statements are only as of the date they are
made, and the Company undertakes no obligation to update any forward-looking statement.
Possible events or factors that could cause results or performance to differ materially from those expressed in our forward-
looking statements include the following:
Events Related to Our Business and Industry
changes in general economic conditions and economic conditions in the regions and industries in which we operate, including
global economic and trade downturns, or significantly slower growth or declines in the money transfer, payment service, and
other markets in which we operate, including downturns or declines related to interruptions in migration patterns, or non-
performance by our banks, lenders, insurers, or other financial services providers;
failure to compete effectively in the money transfer and payment service industry, including among other things, with respect
to price, with global and niche or corridor money transfer providers, banks and other money transfer and payment service
providers, including electronic, mobile and Internet-based services, card associations, and card-based payment providers, and
with digital currencies and related protocols, and other innovations in technology and business models;
deterioration in customer confidence in our business, or in money transfer and payment service providers generally;
our ability to adopt new technology and develop and gain market acceptance of new and enhanced services in response to
changing industry and consumer needs or trends;
changes in, and failure to manage effectively, exposure to foreign exchange rates, including the impact of the regulation of
foreign exchange spreads on money transfers and payment transactions;
any material breach of security, including cybersecurity, or safeguards of or interruptions in any of our systems or those of
our vendors or other third parties;
cessation of or defects in various services provided to us by third-party vendors;
mergers, acquisitions and integration of acquired businesses and technologies into our Company, and the failure to realize
anticipated financial benefits from these acquisitions, and events requiring us to write down our goodwill;
political conditions and related actions in the United States and abroad which may adversely affect our business and economic
conditions as a whole, including interruptions of United States or other government relations with countries in which we have
or are implementing significant business relationships with agents or clients;
failure to manage credit and fraud risks presented by our agents, clients and consumers;
201 FORM 10-K
5