LensCrafters 2011 Annual Report Download - page 68

68 ANNUAL REVIEW 2011
Once again in 2011 the Group sought to improve its unique ‘‘value฀ proposi-
tion,’’ making Luxottica a great place to work with the ability for individuals to realize
many differing expectations and aspirations.
With the aim of developing clear and effective communication channels and constant dia-
logue with its employees, during the year Luxottica launched ‘‘Your฀Voice,’’ an
internal satisfaction survey involving all 65,611 employees. The exceptional level of survey
participation (87% of employees) provides an extra incentive to carefully assess the re-
sponses and define and communicate improvement plans early.
In 2011, Succession and Potential Evaluation Plans were integrated globally with a signifi-
cant improvement in the ability to meet the organization’s needs internally by providing
qualified employees opportunities for development and promotion even outside the areas
of initial placement.
The first edition of the ‘‘Delphi’’฀360° assessment program was concluded in 2011.
More than 700 managers were offered the opportunity to receive detailed feedback on
their฀leadership฀style and these 360° assessments will serve as a basis to define
individual plans focused on improving the leadership and management of the resources
and organizations under their respective responsibilities.
During the year cooperation was stepped up with leading universities and business schools
in the emerging countries of particular interest to Luxottica (China, India, Brazil) with the
intent of promoting the uniqueness of the career opportunities offered and attracting top-
potential young graduates.
Lastly, once again in 2011 Luxottica was a protagonist in the Italian industrial relations
arena, particularly thanks to a series of labor agreements that have opened up an ability
for greater creativity in the areas of non-monetary remuneration, organizational flexibility,
working hours, and employee participation in quality and productivity improvements. The
virtuous relationship between the organization and its employees had its most significant
moment in the award of free shares to Italian employees as part of Luxottica’s 50th anni-
versary celebrations.
Numerous accolades have been received from the media and institutions in
MANAGEMENT
AND DEVELOPMENT
OF HUMAN
RESOURCES
recognition฀of฀Luxottica’s฀role
฀as฀a฀benchmark฀organization฀
in฀the฀management฀
and฀development฀of฀human฀capital.