LensCrafters 2011 Annual Report Download - page 67

675 HUMAN RESOURCES
WHOLESALEDuring the year the Wholesale Division further strengthened its local, regional and central
organizations. In particular, the organizations dedicated to emerging markets and shared
commercial planning and customer management services received special attention and
added new experienced members to its ranks.
In December 2011, Luxottica finalized the acquisition of the Tecnol Group in Brazil. The
integration of the two organizations has started immediately and will give Luxottica the
opportunity to strengthen its leadership in a market which would become one of the top
five most important countries by sales within the division.
During 2011, Luxottica’s Operations department continued to develop its manufacturing
and distribution organization and dedicated resources to continuous improvement, with a
particular focus on the following areas:
> Improvement of production allocation and planning processes
> Reduction of the time required to develop, manufacture and distribute new collections
> Continuous improvement of product and process quality
> Strengthening of internal buying skills
> Anti-counterfeiting measures
The Operations department also launched the Lean System on a worldwide basis which
will allow the industrial organization to achieve further levels of excellence in terms of qual-
ity, speed, flexibility and productivity.
Lastly, in 2011 the ‘‘zero฀accidents’’฀system operating in all the Group’s loca-
tions produced a further reduction in workplace accidents with the industrial complex of
Agordo achieving a record of 1,000 consecutive accident-free days this year.
During 2011 certain corporate functions were rationalized including Information Systems,
Financial Control, Shared Administration Services, Tax Planning, Corporate and Legal Af-
fairs and Treasury. Efficiencies in these support areas were primarily achieved as a result of
their integration on a global scale and the creation of a head office position in charge of
corporate functions.
The Business Development, Human Resources and Risk Management and Compliance
functions benefited from important professional investments during the year.
Lastly, 2011 saw the launch of the ‘‘Zero฀Waste’’฀program aimed at promoting
initiatives to reduce the environmental cost of manufacturing and distribution activities.
OPERATIONS
CORPORATE
SERVICES