LensCrafters 2006 Annual Report Download - page 36
Download and view the complete annual report
Please find page 36 of the 2006 LensCrafters annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.-
1 -
2
-
3
-
4
-
5
-
6
-
7
-
8
-
9
-
10
-
11
-
12
-
13
-
14
-
15
-
16
-
17
-
18
-
19
-
20
-
21
-
22
-
23
-
24
-
25
-
26 -
27 -
28 -
29 -
30 -
31 -
32 -
33 -
34 -
35 -
36 -
37 -
38 -
39 -
40 -
41 -
42 -
43 -
44 -
45 -
46 -
47
-
48
-
49
-
50
-
51
-
52
-
53
-
54
-
55
-
56
-
57
-
58
-
59
-
60
-
61
-
62
-
63
-
64
-
65
-
66
-
67
-
68
-
69
-
70
-
71
-
72
-
73
-
74
-
75
-
76
-
77
-
78
-
79
-
80
-
81
-
82
-
83
-
84
-
85
-
86
-
87
-
88
-
89
-
90
-
91
-
92
-
93
-
94
-
95
-
96
-
97
-
98
-
99
-
100
-
101
-
102
-
103
-
104
-
105
-
106
-
107
-
108
-
109
-
110
-
111
-
112
-
113
-
114
-
115
-
116
-
117
-
118
-
119
-
120
-
121
-
122
-
123
-
124
-
125
-
126
-
127
-
128
-
129
-
130
-
131
-
132
-
133
-
134
-
135
-
136
-
137
-
138
-
139
-
140
-
141
-
142
-
143
-
144
-
145
-
146
-
147
-
148
-
149
-
150
-
151
-
152
-
153
-
154
-
155
-
156
-
157
-
158
-
159
-
160
-
161
-
162
-
163
-
164
-
165
-
166
 |
 |
>36 | ANNUAL REPORT 2006
OTHER ACTIVITIES
LENS LABORATORIES
Luxottica Group manages one of the largest networks of optical manufacturing labs in North America,
with nine central labs and close to 900 lens finishing labs, mainly within LensCrafters stores.
To support the growth in sales of anti-glare lenses, the capacity of the Dallas central lab was
expanded in 2006. Both the Dallas and Memphis facilities were reconfigured with advanced
production technology to meet growing demand and maintain a constant focus on quality and
customer service.
In-store LensCrafters labs allow customers to receive their eyewear with fast turnaround, frequently
within one hour. LensCrafters’ labs were also used to handle the increasing order volume of the
Pearle Vision stores. This approach will continue to be used in 2007.
MANAGED VISION CARE - EYEMED VISION CARE
EyeMed Vision Care is one of the largest managed vision care operators in the United States,
serving over 3,000 large and medium corporations, government entities and health insurance
providers through a network of over 17,000 locations, including opticians, ophthalmologists,
optometrists and Luxottica Group retail stores.
In 2006, it added more than 100 new customers, including the State of New York, and renewed
major agreements, including an agreement with the AARP. These were in addition to the contracts
originally managed by the former Cole Managed Vision, the managed vision care operations of Cole
National.
EyeMed Vision Care is also a recognized leader in terms of quality, choice, value for money and
service excellence: all priority concerns for managers shopping for vision care programs, especially
for large groups.
There are more than three million clients using EyeMed’s services, which include a vast choice of
the Group’s stores and independent providers. During 2006, EyeMed simplified administrative
procedures to facilitate contact between clients and stores, while customer care service launched
the EyeMed University to ensure advanced training for call center operators.
EyeMed’s brand awareness was supported by advertising campaigns in the mainstream media in
the United States, a strategy to be continued in 2007.