Delta Airlines 2014 Annual Report Download - page 250

Exhibit H
The Seller shall use reasonable efforts to obtain a similar service from all Suppliers of Suppliers parts originally
installed on an Aircraft at Delivery.
The Seller has established and shall maintain or cause to be maintained, during the Term, a spare parts warehouse
located in the United States (the “ US Spares Center ”). The US Spares Center shall be operated twenty-
four (24)
hours per day, seven (7) days per week, for the handling of AOG and critical orders for Seller Parts
The Seller has established its material handling headquarters in Hamburg, Germany (the “ Airbus Material Center ”
)
and shall, during the Term, maintain, or have maintained on its behalf, a central store of Seller Parts. The Airbus
Material Center shall be operated twenty-four (24) hours per day, seven (7) days per week.
The Seller operates a “ Customer Order Desk” , the main functions of which are:
PRIVILEDGED AND CONFIDENTIAL
1.4
Airbus Material Store
1.4.1
US Spares Center
1.4.2
Material Support Center, Germany
1.4.3
Other Points of Shipment
1.4.3.1
In addition to the US Spares Center and the Airbus Material Center, the Seller and its Affiliates operate a global
network of regional satellite stores (the “ Regional Satellite Stores ”).
A list of such stores shall be provided to the
Buyer upon the Buyer’s request.
1.4.3.2
Subject to Article 1.4.1, the Seller reserves the right to effect deliveries from distribution centers other than the US
Spares Center or the Airbus Material Center, which may include the Regional Satellite Stores or any other production
or Supplier’s facilities.
1.5
Customer Order Desk
(i) Management of order entries for all priorities, including Aircraft On Ground (“
AOG
”
);
(ii)
Management of order changes and cancellations;
(iii) Administration of Buyer’
s routing instructions;
(iv)
Management of Material returns;
(v)
Clarification of delivery discrepancies;
CT1404840_PA_A330-900neo_A350-900_EXECUTION.docx
Exh. H 3
/12