Cigna 2008 Annual Report Download - page 24

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• CIGNA's online coaching capabilities.
Behavioral Health. CIGNA Behavioral Health arranges for the provision of behavioral health care services to individuals through
its network of participating behavioral health care providers, offers behavioral health care management services, employee assistance
programs, and work/life programs to employer sponsored benefit plans, HMOs, governmental entities and disability insurers. CIGNA
Behavioral Health focuses on integrating its programs and services to facilitate customized, holistic care.
As of December 31, 2008, CIGNA Behavioral Health’s national network had approximately 66,800 access points to independent
psychiatrists, psychologists and clinical social workers and approximately 5,600 facilities and clinics that are reimbursed on a
contracted fee-for-service basis.
In 2008, CIGNA completed its integration of the CIGNA Behavioral Health, vielife® and CareAllies brands and operations into a
unified Health Solutions unit that supports CIGNA’s health advocacy strategy and manages the delivery of the Company’s health and
wellness programs, including: condition and disease management, maternity management, case management, lifestyle management,
health coaching (including online), employee assistance, work/life balance, mental health and substance abuse, health assessment,
oncology support, transplant network/management, 24-hour health information line, wellness consulting, and the Healthy Rewards®
discount program.
Dental. CIGNA Dental Health offers a variety of dental care products including dental health maintenance organization
(“DHMO”), dental preferred provider organization (“DPPO”), dental exclusive provider organization (“DEPO”), traditional indemnity
products and a dental discount program. Customers can purchase CIGNA Dental Health products as stand-alone products or
integrated with CIGNA HealthCare’s medical products. As of December 31, 2008, CIGNA Dental Health members totaled
approximately 10.6 million, representing employees at more than one-third of all Fortune 100 companies. Managed dental care
products are offered in 36 states and the District of Columbia through a network of independent providers that have contracted with
CIGNA Dental Health to provide dental services to members.
CIGNA Dental Health members access care from one of the largest dental HMO and dental PPO networks in the U.S., with
approximately 110,000 DPPO-contracted access points (approximately 56,000 unique providers) and approximately 41,500 dental
HMO-contracted access points (approximately 10,500 unique providers).
CIGNA Dental Health stresses preventive dentistry; it believes that promoting preventive care contributes to a healthier
workforce, an improved quality of life, increased productivity and fewer treatment claims and associated costs over time. CIGNA
Dental Health offers members a dental treatment cost estimator to educate individuals on oral health and aid them in their dental
health care decision-making.
Vision. CIGNA Vision offers flexible, cost-effective PPO coverage that includes a range of both in and out-of-network benefits
for routine vision services. CIGNA's national vision care network, which consists of over 40,000 providers in approximately 20,000
locations, includes private practice ophthalmologist and optometrist offices, as well as retail eye care centers. Routine vision products
are offered in conjunction with CIGNA HealthCare’s medical and dental product offerings.
Pharmacy. CIGNA Pharmacy offers prescription drug plans to its insured and self-funded members both in conjunction with its
medical products and on a stand-alone basis. With a nationwide network of approximately 58,000 contracted pharmacies, CIGNA
Pharmacy is a comprehensive pharmacy benefits manager offering clinical integration programs, specialty pharmacy solutions, and
fast, efficient home delivery pharmacy capabilities that improve outcomes and reduce costs for a Return On Health®.
Programs that reflect this integration of medical, behavioral and pharmacy offerings include:
• Well Informed. CIGNA’s Well Informed program focuses on the chronic conditions most likely to benefit from disciplined
prescription therapy, such as asthma, diabetes, back pain and high cholesterol.
• Cost Management Programs. CIGNA’s cost management programs motivate individuals and physicians to take positive steps in
the treatment of acute, chronic and complex conditions. For example, Step Therapy is a Cost Management program that
encourages individuals to use generic drugs and low-cost alternatives for anti-ulcer, hypertension, and high cholesterol
medications through communications with the individual and the individual’s physician.