Cigna 2008 Annual Report Download - page 10

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8
LETTER TO OUR SHAREHOLDERS
We’re helping people
stay healthy and secure,
at a time when the
help we can off er is
more critical than ever.
CIGNA’s businesses work together, strategically and operationally, to support the whole person.
We integrate a full slate of high-quality health and wellness offerings – including disease and
disability management and lifestyle behavior change programs – for people in communities
across America and around the globe.
Our approach works. In 2008:
Our “effectiveness of care” ratings put us at, or near, the top of the industry according
to the National Committee for Quality Assurance (NCQA), one of the industry’s most
respected benchmarking organizations.
Our expanded network of high-performing, cost-effi cient hospitals – Centers of Excellence
– demonstrated measurable reductions in medical complications and lower hospital
admission costs for the people who used them.
We helped people with asthma, diabetes, cardiac problems, low back pain and cardio-
pulmonary disorders take better care of themselves, which saved them money and lowered
their rate of hospital admissions.
And, we made life easier for the people we served. Our health care call centers were
recognized by J.D. Power and Associates for delivering “an outstanding customer service
experience” for the third straight year.*
* For J.D. Power and Associates Certifi ed Call Center ProgramSM information, visit jdpower.com.