Capital One 2001 Annual Report Download - page 16

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Please find page 16 of the 2001 Capital One annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

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A few days after September 11, Capital One
received a phone call from the organizers of America: A
Tribute to Heroes,the celebrity telethon scheduled to air on
September 20. The people slated to manage the phone banks
during the broadcast had dropped out. Could we help?
In a matter of hours after a single company-wide
e-mail, thousands of Capital One associates had volunteered their personal time to help in
any way they could. Five hundred of them worked around the clock to get the phone
technology in place. And on the night of the telethon, 7,000 more answered 300,000 calls
from viewers wanting to make donations. This was the largest telethon event in history and
in only eight hours raised $150 million for disaster relief.
That night the public got a glimpse of something we feel every day: the spirit of
Capital One. It’s about seeing a need and filling it. Putting ideas into action. Doing
whatever it takes, wherever and whenever it needs doing.
September 20th—
7,000 of our associates fought terror
with a telephone.
America: A Tribute
to Heroes raised $150
million in disaster
relief for the families
and victims of 9/11.
telethon raises
$150,000,000
7,000 volunteer
associates staff
the phones
Call goes out
to associates
to help with
the effort
Capital One
coordinates
largest call
center effort
in history
Capital One
learns of
telethon,
“America:
A Tribute
to Heroes”