Qantas 2009 Annual Report Download - page 47

Download and view the complete annual report

Please find page 47 of the 2009 Qantas annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 164

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164

Signifi cant Incidents
QF30: Diversion to Manila
The Qantas B747 aircraft operating as QF30
from Hong Kong to Melbourne on 25 July 2008
experienced a depressurisation event and
diverted to Manila. Preliminary investigation by
the Australian Transport Safety Bureau (ATSB)
confirmed that one of 13 passenger oxygen
bottles ruptured and damaged the aircraft,
leading to a loss of cabin pressure.
While the full ATSB investigation continues
into the cause of the cylinder failure, there is no
suggestion that the rupture was a consequence
of Qantas’ actions or errors. As a result of the
incident, Qantas has augmented passenger safety
by reviewing Cabin Crew procedures relating to
depressurisation and amending passenger safety
briefing videos and safety onboard cards.
QF72: Diversion to Learmonth (Exmouth)
The Qantas A330 aircraft operating as QF72
from Singapore to Perth on 7 October 2008,
experienced a sudden and uncommanded
downward movement. The crew took immediate
action to bring the aircraft back to the original
cruising level of 37,000 feet. A few minutes later,
the aircraft experienced a second downward
movement. Several passengers and crew were
injured. The aircraft diverted to the nearest port of
Learmonth (Exmouth) in Western Australia and
landed without further incident.
The investigation by the ATSB is
still ongoing and has focused on issues with
erroneous data from the Air Data Inertial
Reference Unit and the subsequent effect on
the Flight Control System. There is no suggestion
that the incident was a consequence of Qantas’
actions or errors.
Airbus has issued enhanced procedures to
pilots and is completing upgrades to hardware
and software, assuring improved fault detection
capabilities.
Infl ight Health
Qantas is committed to the highest standards
of customer and employee health, safety and
wellbeing. Qantas promotes and maintains
appropriate occupational vaccination for all
employees, including seasonal influenza
vaccination in both the Northern and Southern
Hemispheres.
Business Resilience
The Qantas Business Resilience Framework
manages the risks associated with terrorism and
pandemics and ensures the Group has the critical
people and systems to respond to, and recover
from, any major incident.
The global spread of H1N1 Influenza 09
has posed strategic and operational challenges.
Qantas has in place contingency plans for
a public health emergency, including procedures
for the health and safety of Qantas customers
and employees.
Security
The Qantas Group maintains a team which
provides security expertise to address current and
emerging security risks.
In response to terrorist attacks in Mumbai
in November 2008 and civil unrest in Bangkok in
April 2009, Qantas security specialists were
deployed in India and Thailand and more than
1,000 passengers travelled from Thailand to
Singapore on special relief flights.
Qantas has a dedicated medical
services team which provides
expert advice on aviation and
occupational health issues for
passengers and employees.
45 Qantas Annual Report 2009