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153 Qantas Annual Report 2009
Sustainability Statistics and Notes
3. Customer
Domestic on-time arrivals (Australia) 10, 26 PR5
Qantas Group % 80.4 79.4 86.2 84.9 84.5
Qantas % 81.0 79.6 87.1 85.9 84.9
QantasLink % 80.9 80.6 86.0 83.6 83.6
Jetstar % 78.2 76.5 84.5 84.9 85.3
Mishandledbagslesper1,000passengers 14,26 # 7.50 8.31 – – – PR5
(QantasandQantasLink)
4. Environment
Energy consumption and other impacts
Aviation fuel 000L 4,695,383 4,849,430 4,680,270 4,561,238 4,392,991 EN3
Electricity(Australia) 15 MWh 240,005 248,007 246,776 236,858 231,095 EN3
Naturalgas(Australia) 16,26 Gj 308,877 333,013 361,353 289,463 292,959 EN3
Airport ground petrol and diesel (Australia) 17 000L 7,349 7,233 7,127 6,998 7,023 EN3
Water(Australia) 18,26 000L 1,070,335 1,152,278 1,215,820 – – EN8
Emissions
CO2–aviation 19,26 Tonnes 11,905,237 12,295, 827 11, 8 66,918 11,5 65,110 11,13 8,517 EN16
CO2-e–aviation 20,26 Tonnes 12,027,918 12,422,533 – – – EN16
CO2-e–airportgroundvehicles(Australia) 21,26 Tonnes 19,577 19,236 18,964 18,595 18,640 EN16
CO2-e–electricity(Australia) 10 Tonnes 228,397 – – – – EN16
CO2-e–naturalgas(Australia) 10 Tonnes 15,855 – – – – EN16
NOx–aviation(Qantas)  Tonnes 3,413 3,511 3,387 3,273 3,294 EN20
Aviation efficiency
CO2 per 100 RTKs (Qantas) 19, 26 Kgs 101.7 98.1 97.4 100.2 102.2 EN5
CO2-e per 100 RTKs (Qantas) 20, 26 Kgs 102.8 99.1 – – – EN5
Fuelper100RTKs(Qantas) L 40.1 38.7 38.4 39.5 40.3 EN5
NOxperLTOcycle(Qantas) Kgs 21.8 22.6 22.5 22.4 22.0 EN5
Unplanned events
Fueljettison(Qantas)  No.oftimes 9 4 11 13 – EN23
Fuelspillsreported 22 No.oftimes 60 77 67 65 53 EN23
5. Economic contribution (Australia)
Tourism spending by Qantas Group passengers
Nationalexportrevenue 23 $M 5,828.2 5,976.2 – – – EC1
Domestictravellerexpenditure 24 $M 18,622.3 17,256.2 – – – EC1
Indirect
Economic output 25, 26 $M 30,559.2 32,816.7 – – – EC9
GRI
PERFORMANCE STATISTICS AND NOTES continued Notes Unit 2009 2008 2007 2006 2005 Indicator1
1.ForinformationontheGRIindicators,refertoGRIG3ReportingFrameworkforSustainabilityReporting,www.globalreporting.org.
2.Losttimeinjuryfrequencyrate(LTIFR)relatestoAustralianandNewZealandoperationsonly.
3.Seriousinjuryfrequencyrate(SIFR)relatestoAustralianoperationsonly.Asof1July2008,theSIFRgureexcludesinjuriesincurredbyemployeeswhile
travellingforworkbutoutsideofworkhours.2008and2007SIFRcomparativeshavebeenrestatedtoaligntothisrevisedmethodology.
4.Fulltimeequivalent(FTE)employeeshavebeenrestatedforthecurrentandpreviousnancialyearstoreectactualhoursworkedbythecasualand
temporaryworkforce.Previously,estimatedhourswereusedforcasualandtemporaryworkers.
5. Includes employees of Jetstar Asia.
6.FTE’sandattritionforHolidaysandFrequentFlyerwerenotseparatelyidentiablefor2005to2007asthesewereembeddedwithinotherbusiness
segments.TheyarehoweverincludedwithintheQantasGrouptotals.In2008,HolidaysandFrequentFlyerwererecognisedasstandalonesegments
and separately disclosed.
7.In2009,attritionhasreplacedturnoverasaworkforceplanningstatisticandasanindicatorofengagement.Thisisconsistentwiththenew
managementteam’sfocusonemployeeengagement.Attritionisbasedonnumberofemployeesandexcludesinvoluntaryterminationsdisclosedinthe
QantasGroup15April2009mediareleaseregardingtheGroup’sresponsetodeteriorationintradingconditions.
8.Diversitystatisticsarebasedonnumberofemployees.
9.Prioryearcomparativeshavebeenrestatedtoreectthechangeindenitionofthepercentageofwomenbasedonnumberofemployeesin2009
comparedtoaFTEbasisusedinpreviousAnnualReports.Thiswastoensureconsistencyofpeoplestatistics.
10. New statistic for 2009.
11. New statistic for 2009 which replaces previously reported percentage of part-time employees over 55.