Qantas 2009 Annual Report Download - page 17

Download and view the complete annual report

Please find page 17 of the 2009 Qantas annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 164

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164

15 Qantas Annual Report 2009
Each year, Qantas Group employees – around
35,000 people undertaking more than 250
unique roles, speaking approximately 55
languages, and representing 92 nationalities –
work together with skill and enthusiasm to carry
millions of passengers safely to their destinations.
The future of the Qantas Group is about
ensuring that all our people are equipped,
empowered and encouraged to contribute
to their fullest potential.
To meet this goal, the People Plan is based
around three key objectives:
– Developing our leaders’ capability to take the
Qantas Group through a period of major change
– Building a cohesive Qantas Group culture that
engages all employees and facilitates lasting
improvements in the organisation
– Creating a strong and stable basis for succession
Leadership development programs focus
on graduates, emerging leaders, women
and our senior business leaders. Coaching and
mentoring, on-the-job stretch assignments,
classroom learning, business projects and
community contribution initiatives all play
a role in this process.
Employee Engagement
Open and timely communication with employees is
a key commitment of the new management team.
Since February 2009, Senior Leadership
Forums have been held to build common purpose
and alignment with the Group’s strategy.
A twice-yearly Managers Forum will be cascading
the leadership vision down through the Group.
Employee engagement surveys are being
undertaken across the Group to help develop
further initiatives.
Equipping our People
Increasing the skills of frontline managers,
supervisors and middle managers will strengthen
leadership at all levels of the Group. More than
300 employees are enrolled to acquire Certificates
III/ IV in Frontline Management. At Q Catering
more than 200 employees – most of whom began
their manufacturing careers without any tertiary
education – are graduating with a Certificate III
in Frontline Leadership after a comprehensive
program of course-work, projects and
assessments in business, change, people and
injury management, quality, risk and
communication.
A major program is underway to streamline
and simplify business processes throughout the
Group and to clarify accountabilities. The goal is
to equip our people to move quickly and
decisively, creating a more agile organisation.
In April 2009, Qantas Shared Services won
two major awards: Best Australasian Shared
Services Operation and Industry Thought
Leader for Executive Manager Suzanne Young.
These awards recognised outstanding work
delivering the full range of in-house services
that support all Qantas people and help business
units perform better.
Embracing Diversity
As a major Australian employer, the Qantas Group
seeks to nurture and utilise Australia’s diverse
talents. The Group has made a particular
commitment to Indigenous Australia and was one
of the first three major Australian companies to
commit to a Reconciliation Action Plan in 2007.
Qantas has also made concerted efforts to
increase the representation of women across
the organisation in non-traditional roles and in
leadership roles.
The economic downturn has affected the
achievement of some targets and has necessitated
the adjustment of some targets, but the broad
commitments and programs remain on track.
Women in the Qantas Group
– Female employees comprise 42 per cent of total
workforce
– 22 per cent of female employees occupy
senior roles
– 10 per cent increase in number of women
accepted into the graduate intake
– 13 per cent increase in women’s participation
in the Harvard Leadership Program
– Senior Executive Program comprising 33 per cent
female participants
Indigenous Australians
– 203 Indigenous Australians employed by the
target date of June 2008 and a further 66
employed during 2008/09
– Quarterly Indigenous staff newsletter and forums
– An Annual Indigenous Champions Award
– An Acknowledgement of Country announcement
on all international flights arriving in Australia
during Reconciliation Week and NAIDOC Week
– A partnership with the Australia Council to create
the Qantas Young and Emerging Indigenous
Visual Artists Award
– Ongoing support for Indigenous sporting and
cultural initiatives
Each year, Qantas Group
employees work together
with skill and enthusiasm to
carry millions of passengers
safely to their destinations.